Politique de remboursement \u2014 FactureFacile<\/title><style>\n :root{--legal-purple:#4937df;--legal-navy:#191733;--legal-soft:#f1f1ff;--legal-white:#fff;--legal-text:#171724;--legal-muted:#68687b;--legal-border:#e4e4ef;--legal-red:#a32b2b}\n *{box-sizing:border-box}body{margin:0;font-family:Arial,Helvetica,sans-serif;color:var(--legal-text);background:#fafaff}.legal-page,.legal-page *{box-sizing:border-box}.legal-hero{padding:90px 20px 82px;color:#fff;background:linear-gradient(135deg,#191733 0%,#211b59 70%,#4937df 100%)}.legal-wrap{width:min(1040px,100%);margin:0 auto}.legal-kicker{display:inline-block;margin-bottom:16px;color:#a59dff;font-size:13px;font-weight:900;letter-spacing:1.4px;text-transform:uppercase}.legal-hero h1{margin:0 0 16px;color:#fff!important;-webkit-text-fill-color:#fff!important;font-size:clamp(40px,6vw,64px);line-height:1.05;letter-spacing:-2px}.legal-hero p{max-width:760px;margin:0;color:rgba(255,255,255,.76);font-size:18px;line-height:1.65}.legal-meta{display:inline-block;margin-top:25px;padding:10px 14px;border:1px solid rgba(255,255,255,.22);font-size:12px}.legal-nav{padding:18px 20px;background:#fff;border-bottom:1px solid var(--legal-border)}.legal-nav-inner{display:flex;width:min(1180px,100%);margin:0 auto;gap:8px;overflow-x:auto}.legal-nav a{flex:0 0 auto;padding:10px 13px;color:var(--legal-navy);background:var(--legal-soft);font-size:12px;font-weight:800;text-decoration:none}.legal-content{width:min(960px,calc(100% - 32px));margin:48px auto 70px;padding:52px 58px;background:#fff;box-shadow:0 18px 50px rgba(25,23,51,.09)}.legal-content h2{margin:38px 0 14px;color:var(--legal-navy);font-size:25px;line-height:1.25}.legal-content h2:first-of-type{margin-top:0}.legal-content p,.legal-content li{color:#444456;font-size:15px;line-height:1.75}.legal-content a{color:var(--legal-purple);font-weight:700}.legal-content ul,.legal-content ol{padding-left:24px}.legal-content li{margin-bottom:7px}.identity-card{margin:20px 0;padding:25px;border-left:4px solid var(--legal-purple);background:var(--legal-soft);font-size:15px;line-height:1.65}.legal-alert{display:flex;margin-bottom:30px;padding:19px 22px;gap:8px;flex-direction:column;color:#7d1e1e;border:1px solid #efc2c2;background:#fff3f3}.legal-alert strong{font-size:15px}.legal-alert span{font-size:13px;line-height:1.45}mark{padding:2px 5px;color:#7d1e1e;background:#ffe1e1}blockquote{margin:24px 0;padding:22px 25px;color:var(--legal-navy);border-left:4px solid var(--legal-purple);background:var(--legal-soft);font-size:15px;font-weight:700;line-height:1.65}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th,td{padding:14px;border:1px solid var(--legal-border);font-size:13px;line-height:1.45;text-align:left}th{color:#fff;background:var(--legal-navy)}.legal-button{display:inline-block;padding:15px 21px!important;color:#fff!important;background:var(--legal-purple);text-decoration:none}.legal-footer{padding:42px 20px;color:rgba(255,255,255,.72);background:var(--legal-navy);font-size:13px;line-height:1.6}.legal-footer strong{color:#fff}.legal-footer-grid{display:grid;width:min(1040px,100%);grid-template-columns:1fr 1fr;margin:0 auto;gap:35px}.legal-footer a{color:#a59dff}@media(max-width:680px){.legal-hero{padding:65px 16px 58px}.legal-content{margin-top:22px;padding:32px 21px}.legal-footer-grid{grid-template-columns:1fr}.legal-nav{padding-right:10px;padding-left:10px}}\n<\/style><\/head>\n<body><main class=\"legal-page\"><header class=\"legal-hero\"><div class=\"legal-wrap\"><span class=\"legal-kicker\">FactureFacile \u00b7 Informations juridiques<\/span><h1>Politique de remboursement<\/h1><p>R\u00e9tractation, activation et garantie l\u00e9gale<\/p><span class=\"legal-meta\">Derni\u00e8re mise \u00e0 jour : 7 ao\u00fbt 2026<\/span><\/div><\/header><nav class=\"legal-nav\" aria-label=\"Navigation juridique\"><div class=\"legal-nav-inner\"><a href=\"https:\/\/micro-pilote.com\/facturefacile\/mentions-legales\/\">Mentions l\u00e9gales<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/cgv\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/confidentialite\/\">Politique de confidentialit\u00e9<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/politique-de-cookies\/\">Politique de cookies<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/conditions-utilisation\/\">Conditions d\u2019utilisation<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/licence-logicielle\/\">Licence logicielle<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/licence-et-activation\/\">Licence et activation<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/livraison\/\">Politique de livraison<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/remboursement\/\">Politique de remboursement<\/a><\/div><\/nav><article class=\"legal-content\">\n <div class=\"legal-alert\"><strong>\u00c0 compl\u00e9ter avant publication d\u00e9finitive<\/strong><span>Ajouter les coordonn\u00e9es du m\u00e9diateur de la consommation.<\/span><\/div>\n <h2>1. Produit num\u00e9rique<\/h2><p>L\u2019achat porte sur une licence num\u00e9rique permettant de d\u00e9bloquer FactureFacile. Aucun produit physique n\u2019est retourn\u00e9.<\/p>\n <h2>2. Ex\u00e9cution imm\u00e9diate et r\u00e9tractation<\/h2><p>Lorsque le droit de r\u00e9tractation est applicable, le Client consommateur dispose en principe de quatorze jours. Toutefois, il peut demander la fourniture imm\u00e9diate de la licence avant la fin de ce d\u00e9lai. Si Micro Pilote recueille son consentement expr\u00e8s et sa reconnaissance de la perte du droit de r\u00e9tractation, ce droit est perdu d\u00e8s le commencement de la fourniture num\u00e9rique.<\/p>\n <blockquote>\u00ab Je demande la fourniture imm\u00e9diate de la licence num\u00e9rique FactureFacile avant la fin du d\u00e9lai de r\u00e9tractation et reconnais perdre mon droit de r\u00e9tractation d\u00e8s le commencement de cette fourniture. \u00bb<\/blockquote>\n <p>Sans recueil valable de cette acceptation, la pr\u00e9sente politique ne limite pas le droit l\u00e9gal de r\u00e9tractation. Un achat effectu\u00e9 exclusivement pour les besoins de l\u2019activit\u00e9 professionnelle peut relever d\u2019un r\u00e9gime diff\u00e9rent.<\/p>\n <h2>3. Cas pouvant justifier une intervention ou un remboursement<\/h2><ul><li>paiement d\u00e9bit\u00e9 plusieurs fois pour une m\u00eame commande ;<\/li><li>licence non fournie apr\u00e8s confirmation du paiement et malgr\u00e9 une r\u00e9clamation ;<\/li><li>cl\u00e9 invalide ou impossible \u00e0 activer pour une cause imputable \u00e0 Micro Pilote ;<\/li><li>d\u00e9faut de conformit\u00e9 relevant de la garantie l\u00e9gale et non corrig\u00e9 dans les conditions pr\u00e9vues par la loi ;<\/li><li>autre situation imposant l\u00e9galement une r\u00e9duction du prix ou la r\u00e9solution du contrat.<\/li><\/ul>\n <h2>4. Cas normalement exclus apr\u00e8s fourniture conforme<\/h2><p>Sous r\u00e9serve des droits imp\u00e9ratifs, un remboursement n\u2019est normalement pas d\u00fb lorsque la licence a \u00e9t\u00e9 correctement fournie et activ\u00e9e apr\u00e8s renonciation valable au droit de r\u00e9tractation, notamment en cas de simple changement d\u2019avis, de partage interdit de la cl\u00e9, d\u2019appareil non compatible malgr\u00e9 une information pr\u00e9alable claire ou de perte de donn\u00e9es locales non sauvegard\u00e9es.<\/p>\n <h2>5. Garantie l\u00e9gale de conformit\u00e9<\/h2><p>La renonciation au droit de r\u00e9tractation ne supprime pas la garantie l\u00e9gale de conformit\u00e9. Le Client peut demander la mise en conformit\u00e9 du contenu num\u00e9rique sans frais. Si elle est impossible, refus\u00e9e, excessivement retard\u00e9e ou si le d\u00e9faut persiste, une r\u00e9duction du prix ou la r\u00e9solution du contrat peut \u00eatre obtenue dans les cas pr\u00e9vus par le Code de la consommation.<\/p>\n <h2>6. Demande<\/h2><p>\u00c9crivez \u00e0 <a href=\"mailto:contact@micro-pilote.com\">contact@micro-pilote.com<\/a> en indiquant l\u2019adresse associ\u00e9e \u00e0 la licence, la r\u00e9f\u00e9rence PayPal, la date d\u2019achat, le num\u00e9ro de licence et une description d\u00e9taill\u00e9e. N\u2019envoyez jamais de num\u00e9ro complet de carte bancaire.<\/p>\n <h2>7. Traitement<\/h2><p>Micro Pilote accuse r\u00e9ception et v\u00e9rifie la livraison, l\u2019activation et le paiement. Si un remboursement est accept\u00e9, il est r\u00e9alis\u00e9, dans la mesure du possible, via le moyen de paiement initial. Les d\u00e9lais d\u2019apparition d\u00e9pendent ensuite de PayPal et de l\u2019\u00e9tablissement financier.<\/p>\n <h2>8. M\u00e9diation<\/h2><p>Apr\u00e8s une r\u00e9clamation \u00e9crite rest\u00e9e sans solution, le consommateur peut recourir gratuitement au m\u00e9diateur comp\u00e9tent. <mark>\u00c0 COMPL\u00c9TER : nom, adresse et site internet du m\u00e9diateur choisi par Micro Pilote.<\/mark><\/p><\/article><footer class=\"legal-footer\"><div class=\"legal-footer-grid\"><div><strong>FactureFacile<\/strong><br>Application \u00e9dit\u00e9e par Micro Pilote<br>Mario Santoncini \u2014 Entrepreneur individuel<br>SIREN 991 212 606 \u00b7 SIRET 991 212 606 00016<\/div><div>Impasse Ouche Pinson, 18340 Lissay-Lochy \u2014 France<br><a href=\"mailto:contact@micro-pilote.com\">contact@micro-pilote.com<\/a><br>06 69 41 07 40 \u00b7 07 45 26 06 74<\/div><\/div><\/footer><\/main><\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement \u2014 FactureFacile FactureFacile \u00b7 Informations juridiques Politique de remboursement R\u00e9tractation, activation et garantie l\u00e9gale Derni\u00e8re mise \u00e0 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{"id":1162,"date":"2026-08-07T18:27:08","date_gmt":"2026-08-07T18:27:08","guid":{"rendered":"https:\/\/micro-pilote.com\/facturefacile\/?page_id=1162"},"modified":"2026-08-07T18:27:08","modified_gmt":"2026-08-07T18:27:08","slug":"remboursement","status":"publish","type":"page","link":"https:\/\/micro-pilote.com\/facturefacile\/remboursement\/","title":{"rendered":"Remboursement"},"content":{"rendered":"\n\nPolitique de remboursement \u2014 FactureFacile<\/title><style>\n :root{--legal-purple:#4937df;--legal-navy:#191733;--legal-soft:#f1f1ff;--legal-white:#fff;--legal-text:#171724;--legal-muted:#68687b;--legal-border:#e4e4ef;--legal-red:#a32b2b}\n *{box-sizing:border-box}body{margin:0;font-family:Arial,Helvetica,sans-serif;color:var(--legal-text);background:#fafaff}.legal-page,.legal-page *{box-sizing:border-box}.legal-hero{padding:90px 20px 82px;color:#fff;background:linear-gradient(135deg,#191733 0%,#211b59 70%,#4937df 100%)}.legal-wrap{width:min(1040px,100%);margin:0 auto}.legal-kicker{display:inline-block;margin-bottom:16px;color:#a59dff;font-size:13px;font-weight:900;letter-spacing:1.4px;text-transform:uppercase}.legal-hero h1{margin:0 0 16px;color:#fff!important;-webkit-text-fill-color:#fff!important;font-size:clamp(40px,6vw,64px);line-height:1.05;letter-spacing:-2px}.legal-hero p{max-width:760px;margin:0;color:rgba(255,255,255,.76);font-size:18px;line-height:1.65}.legal-meta{display:inline-block;margin-top:25px;padding:10px 14px;border:1px solid rgba(255,255,255,.22);font-size:12px}.legal-nav{padding:18px 20px;background:#fff;border-bottom:1px solid var(--legal-border)}.legal-nav-inner{display:flex;width:min(1180px,100%);margin:0 auto;gap:8px;overflow-x:auto}.legal-nav a{flex:0 0 auto;padding:10px 13px;color:var(--legal-navy);background:var(--legal-soft);font-size:12px;font-weight:800;text-decoration:none}.legal-content{width:min(960px,calc(100% - 32px));margin:48px auto 70px;padding:52px 58px;background:#fff;box-shadow:0 18px 50px rgba(25,23,51,.09)}.legal-content h2{margin:38px 0 14px;color:var(--legal-navy);font-size:25px;line-height:1.25}.legal-content h2:first-of-type{margin-top:0}.legal-content p,.legal-content li{color:#444456;font-size:15px;line-height:1.75}.legal-content a{color:var(--legal-purple);font-weight:700}.legal-content ul,.legal-content ol{padding-left:24px}.legal-content li{margin-bottom:7px}.identity-card{margin:20px 0;padding:25px;border-left:4px solid var(--legal-purple);background:var(--legal-soft);font-size:15px;line-height:1.65}.legal-alert{display:flex;margin-bottom:30px;padding:19px 22px;gap:8px;flex-direction:column;color:#7d1e1e;border:1px solid #efc2c2;background:#fff3f3}.legal-alert strong{font-size:15px}.legal-alert span{font-size:13px;line-height:1.45}mark{padding:2px 5px;color:#7d1e1e;background:#ffe1e1}blockquote{margin:24px 0;padding:22px 25px;color:var(--legal-navy);border-left:4px solid var(--legal-purple);background:var(--legal-soft);font-size:15px;font-weight:700;line-height:1.65}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th,td{padding:14px;border:1px solid var(--legal-border);font-size:13px;line-height:1.45;text-align:left}th{color:#fff;background:var(--legal-navy)}.legal-button{display:inline-block;padding:15px 21px!important;color:#fff!important;background:var(--legal-purple);text-decoration:none}.legal-footer{padding:42px 20px;color:rgba(255,255,255,.72);background:var(--legal-navy);font-size:13px;line-height:1.6}.legal-footer strong{color:#fff}.legal-footer-grid{display:grid;width:min(1040px,100%);grid-template-columns:1fr 1fr;margin:0 auto;gap:35px}.legal-footer a{color:#a59dff}@media(max-width:680px){.legal-hero{padding:65px 16px 58px}.legal-content{margin-top:22px;padding:32px 21px}.legal-footer-grid{grid-template-columns:1fr}.legal-nav{padding-right:10px;padding-left:10px}}\n<\/style><\/head>\n<body><main class=\"legal-page\"><header class=\"legal-hero\"><div class=\"legal-wrap\"><span class=\"legal-kicker\">FactureFacile \u00b7 Informations juridiques<\/span><h1>Politique de remboursement<\/h1><p>R\u00e9tractation, activation et garantie l\u00e9gale<\/p><span class=\"legal-meta\">Derni\u00e8re mise \u00e0 jour : 7 ao\u00fbt 2026<\/span><\/div><\/header><nav class=\"legal-nav\" aria-label=\"Navigation juridique\"><div class=\"legal-nav-inner\"><a href=\"https:\/\/micro-pilote.com\/facturefacile\/mentions-legales\/\">Mentions l\u00e9gales<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/cgv\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/confidentialite\/\">Politique de confidentialit\u00e9<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/politique-de-cookies\/\">Politique de cookies<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/conditions-utilisation\/\">Conditions d\u2019utilisation<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/licence-logicielle\/\">Licence logicielle<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/licence-et-activation\/\">Licence et activation<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/livraison\/\">Politique de livraison<\/a><a href=\"https:\/\/micro-pilote.com\/facturefacile\/remboursement\/\">Politique de remboursement<\/a><\/div><\/nav><article class=\"legal-content\">\n <div class=\"legal-alert\"><strong>\u00c0 compl\u00e9ter avant publication d\u00e9finitive<\/strong><span>Ajouter les coordonn\u00e9es du m\u00e9diateur de la consommation.<\/span><\/div>\n <h2>1. Produit num\u00e9rique<\/h2><p>L\u2019achat porte sur une licence num\u00e9rique permettant de d\u00e9bloquer FactureFacile. Aucun produit physique n\u2019est retourn\u00e9.<\/p>\n <h2>2. Ex\u00e9cution imm\u00e9diate et r\u00e9tractation<\/h2><p>Lorsque le droit de r\u00e9tractation est applicable, le Client consommateur dispose en principe de quatorze jours. Toutefois, il peut demander la fourniture imm\u00e9diate de la licence avant la fin de ce d\u00e9lai. Si Micro Pilote recueille son consentement expr\u00e8s et sa reconnaissance de la perte du droit de r\u00e9tractation, ce droit est perdu d\u00e8s le commencement de la fourniture num\u00e9rique.<\/p>\n <blockquote>\u00ab Je demande la fourniture imm\u00e9diate de la licence num\u00e9rique FactureFacile avant la fin du d\u00e9lai de r\u00e9tractation et reconnais perdre mon droit de r\u00e9tractation d\u00e8s le commencement de cette fourniture. \u00bb<\/blockquote>\n <p>Sans recueil valable de cette acceptation, la pr\u00e9sente politique ne limite pas le droit l\u00e9gal de r\u00e9tractation. Un achat effectu\u00e9 exclusivement pour les besoins de l\u2019activit\u00e9 professionnelle peut relever d\u2019un r\u00e9gime diff\u00e9rent.<\/p>\n <h2>3. Cas pouvant justifier une intervention ou un remboursement<\/h2><ul><li>paiement d\u00e9bit\u00e9 plusieurs fois pour une m\u00eame commande ;<\/li><li>licence non fournie apr\u00e8s confirmation du paiement et malgr\u00e9 une r\u00e9clamation ;<\/li><li>cl\u00e9 invalide ou impossible \u00e0 activer pour une cause imputable \u00e0 Micro Pilote ;<\/li><li>d\u00e9faut de conformit\u00e9 relevant de la garantie l\u00e9gale et non corrig\u00e9 dans les conditions pr\u00e9vues par la loi ;<\/li><li>autre situation imposant l\u00e9galement une r\u00e9duction du prix ou la r\u00e9solution du contrat.<\/li><\/ul>\n <h2>4. Cas normalement exclus apr\u00e8s fourniture conforme<\/h2><p>Sous r\u00e9serve des droits imp\u00e9ratifs, un remboursement n\u2019est normalement pas d\u00fb lorsque la licence a \u00e9t\u00e9 correctement fournie et activ\u00e9e apr\u00e8s renonciation valable au droit de r\u00e9tractation, notamment en cas de simple changement d\u2019avis, de partage interdit de la cl\u00e9, d\u2019appareil non compatible malgr\u00e9 une information pr\u00e9alable claire ou de perte de donn\u00e9es locales non sauvegard\u00e9es.<\/p>\n <h2>5. Garantie l\u00e9gale de conformit\u00e9<\/h2><p>La renonciation au droit de r\u00e9tractation ne supprime pas la garantie l\u00e9gale de conformit\u00e9. Le Client peut demander la mise en conformit\u00e9 du contenu num\u00e9rique sans frais. Si elle est impossible, refus\u00e9e, excessivement retard\u00e9e ou si le d\u00e9faut persiste, une r\u00e9duction du prix ou la r\u00e9solution du contrat peut \u00eatre obtenue dans les cas pr\u00e9vus par le Code de la consommation.<\/p>\n <h2>6. Demande<\/h2><p>\u00c9crivez \u00e0 <a href=\"mailto:contact@micro-pilote.com\">contact@micro-pilote.com<\/a> en indiquant l\u2019adresse associ\u00e9e \u00e0 la licence, la r\u00e9f\u00e9rence PayPal, la date d\u2019achat, le num\u00e9ro de licence et une description d\u00e9taill\u00e9e. N\u2019envoyez jamais de num\u00e9ro complet de carte bancaire.<\/p>\n <h2>7. Traitement<\/h2><p>Micro Pilote accuse r\u00e9ception et v\u00e9rifie la livraison, l\u2019activation et le paiement. Si un remboursement est accept\u00e9, il est r\u00e9alis\u00e9, dans la mesure du possible, via le moyen de paiement initial. Les d\u00e9lais d\u2019apparition d\u00e9pendent ensuite de PayPal et de l\u2019\u00e9tablissement financier.<\/p>\n <h2>8. M\u00e9diation<\/h2><p>Apr\u00e8s une r\u00e9clamation \u00e9crite rest\u00e9e sans solution, le consommateur peut recourir gratuitement au m\u00e9diateur comp\u00e9tent. <mark>\u00c0 COMPL\u00c9TER : nom, adresse et site internet du m\u00e9diateur choisi par Micro Pilote.<\/mark><\/p><\/article><footer class=\"legal-footer\"><div class=\"legal-footer-grid\"><div><strong>FactureFacile<\/strong><br>Application \u00e9dit\u00e9e par Micro Pilote<br>Mario Santoncini \u2014 Entrepreneur individuel<br>SIREN 991 212 606 \u00b7 SIRET 991 212 606 00016<\/div><div>Impasse Ouche Pinson, 18340 Lissay-Lochy \u2014 France<br><a href=\"mailto:contact@micro-pilote.com\">contact@micro-pilote.com<\/a><br>06 69 41 07 40 \u00b7 07 45 26 06 74<\/div><\/div><\/footer><\/main><\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement \u2014 FactureFacile FactureFacile \u00b7 Informations juridiques Politique de remboursement R\u00e9tractation, activation et garantie 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