{"id":1243,"date":"2026-08-08T16:05:05","date_gmt":"2026-08-08T16:05:05","guid":{"rendered":"https:\/\/micro-pilote.com\/facturefacile\/?page_id=1243"},"modified":"2026-08-08T16:17:15","modified_gmt":"2026-08-08T16:17:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/micro-pilote.com\/facturefacile\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-edf9ad47 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-3472a125\"><h1 class=\"uagb-heading-text\">Faq<\/h1><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"ff-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n  <style>\n    .ff-faq {\n      --ff-navy: #131839;\n      --ff-blue: #2235dd;\n      --ff-blue-light: #6f7cff;\n      --ff-white: #ffffff;\n      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font-size: 15px;\n      }\n\n      .ff-faq-question::before,\n      .ff-faq-question::after {\n        right: 20px;\n        width: 16px;\n      }\n\n      .ff-faq-answer {\n        padding: 0 18px 20px;\n      }\n\n      .ff-faq-answer p {\n        font-size: 14px !important;\n      }\n\n      .ff-faq-contact {\n        padding: 30px 20px;\n        border-radius: 19px;\n      }\n    }\n  <\/style>\n\n  <div class=\"ff-faq-container\">\n    <header class=\"ff-faq-heading\">\n      <span class=\"ff-faq-kicker\">Questions fr\u00e9quentes<\/span>\n      <h1>Tout savoir sur FactureFacile<\/h1>\n      <p>\n        Retrouvez les r\u00e9ponses aux questions essentielles concernant l\u2019application,\n        ses fonctionnalit\u00e9s, sa licence et la protection de vos donn\u00e9es.\n      <\/p>\n    <\/header>\n\n    <div class=\"ff-faq-list\">\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" open>\n        <summary class=\"ff-faq-question\" itemprop=\"name\">1. Qu\u2019est-ce que FactureFacile&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            FactureFacile est une <strong>application mobile de gestion professionnelle \u00e9dit\u00e9e par Micro Pilote<\/strong>.\n            Elle rassemble dans une interface claire les outils utiles pour g\u00e9rer les devis, les factures, les clients,\n            les rapports d\u2019intervention, le planning et le suivi administratif de votre activit\u00e9.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">2. \u00c0 quels professionnels l\u2019application est-elle destin\u00e9e&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            Elle est con\u00e7ue pour les <strong>ind\u00e9pendants, artisans, freelances, micro-entrepreneurs et petites entreprises<\/strong>\n            qui recherchent une solution simple pour g\u00e9rer leur activit\u00e9 depuis leur smartphone, sans devoir utiliser\n            plusieurs logiciels complexes.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">3. Quelles sont les principales fonctionnalit\u00e9s de FactureFacile&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            FactureFacile permet notamment de cr\u00e9er et suivre des <strong>devis et factures<\/strong>, g\u00e9rer les clients,\n            pr\u00e9parer des rapports d\u2019intervention avec signatures et photos, organiser les rendez-vous dans le planning,\n            suivre l\u2019activit\u00e9 et acc\u00e9der \u00e0 des outils d\u2019aide administrative, comptable et fiscale.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">4. Combien co\u00fbte FactureFacile&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            FactureFacile est propos\u00e9e au tarif de <strong>39,90&nbsp;\u20ac pour un acc\u00e8s complet \u00e0 vie<\/strong>.\n            Il ne s\u2019agit pas d\u2019un abonnement mensuel ou annuel. Les conditions exactes de l\u2019offre sont pr\u00e9cis\u00e9es\n            sur la page de pr\u00e9sentation et dans les conditions g\u00e9n\u00e9rales de vente.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">5. Comment la licence est-elle re\u00e7ue et activ\u00e9e&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            Apr\u00e8s validation du paiement, vous recevez un <strong>num\u00e9ro de licence<\/strong>. Celui-ci doit \u00eatre saisi\n            dans l\u2019application afin de proc\u00e9der \u00e0 l\u2019activation. La licence est alors associ\u00e9e \u00e0 l\u2019adresse e-mail utilis\u00e9e\n            dans FactureFacile. Il est donc important de conserver l\u2019acc\u00e8s \u00e0 cette adresse.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">6. Sur combien d\u2019appareils puis-je utiliser ma licence&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            La licence est pr\u00e9vue pour <strong>un seul utilisateur et un seul appareil \u00e0 la fois<\/strong>.\n            Elle ne doit pas \u00eatre partag\u00e9e entre plusieurs personnes ou activ\u00e9e simultan\u00e9ment sur plusieurs smartphones.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">7. Puis-je transf\u00e9rer ma licence sur un nouveau smartphone&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            Oui. En cas de remplacement, de perte ou de changement de t\u00e9l\u00e9phone, le transfert est possible,\n            mais il n\u00e9cessite de <strong>contacter le support Micro Pilote<\/strong> afin que la licence puisse \u00eatre\n            dissoci\u00e9e de l\u2019ancien appareil puis r\u00e9activ\u00e9e sur le nouveau.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">8. O\u00f9 sont conserv\u00e9es mes donn\u00e9es professionnelles&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            Les donn\u00e9es li\u00e9es \u00e0 votre activit\u00e9 \u2014 clients, documents, interventions et informations professionnelles \u2014\n            restent principalement <strong>stock\u00e9es localement sur votre smartphone<\/strong>. Les informations techniques\n            n\u00e9cessaires \u00e0 la licence, comme l\u2019identifiant de l\u2019appareil, l\u2019adresse e-mail, la licence et sa date de d\u00e9but,\n            sont conserv\u00e9es pour permettre l\u2019activation et le contr\u00f4le de votre acc\u00e8s.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">9. Dois-je sauvegarder r\u00e9guli\u00e8rement mes donn\u00e9es&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            Oui. Puisque vos donn\u00e9es professionnelles sont conserv\u00e9es principalement sur votre appareil, il est fortement\n            recommand\u00e9 d\u2019effectuer des <strong>sauvegardes r\u00e9guli\u00e8res<\/strong> \u00e0 l\u2019aide des fonctions pr\u00e9vues dans\n            l\u2019application. Une sauvegarde r\u00e9cente limite les risques de perte en cas de panne, de suppression ou de\n            changement de t\u00e9l\u00e9phone.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"ff-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <summary class=\"ff-faq-question\" itemprop=\"name\">10. Comment contacter l\u2019assistance FactureFacile&nbsp;?<\/summary>\n        <div class=\"ff-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <p itemprop=\"text\">\n            Vous pouvez contacter Micro Pilote depuis la\n            <a href=\"https:\/\/micro-pilote.com\/facturefacile\/contact\/\">page de support FactureFacile<\/a>,\n            par t\u00e9l\u00e9phone au <strong>06 69 41 07 40<\/strong> ou au <strong>07 45 26 06 74<\/strong>, ou par e-mail \u00e0\n            <a href=\"mailto:contact@micro-pilote.com\">contact@micro-pilote.com<\/a>. Le support est disponible du lundi\n            au vendredi, de 9&nbsp;h \u00e0 12&nbsp;h et de 14&nbsp;h \u00e0 18&nbsp;h.\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n\n    <aside class=\"ff-faq-contact\">\n      <h2>Vous n\u2019avez pas trouv\u00e9 votre r\u00e9ponse&nbsp;?<\/h2>\n      <p>L\u2019\u00e9quipe Micro Pilote est disponible pour vous accompagner dans l\u2019utilisation de FactureFacile.<\/p>\n      <a class=\"ff-faq-button\" href=\"https:\/\/micro-pilote.com\/facturefacile\/contact\/\">\n        Contacter le support\n      <\/a>\n    <\/aside>\n  <\/div>\n<\/section>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Faq Questions fr\u00e9quentes Tout savoir sur FactureFacile Retrouvez les r\u00e9ponses aux questions essentielles concernant l\u2019application, ses fonctionnalit\u00e9s, sa licence et [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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