{"id":16,"date":"2026-08-13T21:04:37","date_gmt":"2026-08-13T21:04:37","guid":{"rendered":"https:\/\/micro-pilote.com\/recovia\/?page_id=16"},"modified":"2026-08-20T14:10:19","modified_gmt":"2026-08-20T14:10:19","slug":"cas-dusage","status":"publish","type":"page","link":"https:\/\/micro-pilote.com\/recovia\/cas-dusage\/","title":{"rendered":"Cas d\u2019usage"},"content":{"rendered":"\n<div class=\"recovia-usecases\">\n\n<style>\n.recovia-usecases {\n    --rc-green: #146b61;\n    --rc-green-dark: #0d5149;\n    --rc-green-deep: #093e39;\n    --rc-green-light: #eef7f5;\n    --rc-green-lighter: #f7fbfa;\n    --rc-border: #d9e8e5;\n    --rc-text: #17221f;\n    --rc-muted: #65736f;\n    --rc-white: #ffffff;\n\n    width: 100%;\n    margin: 0 auto;\n    font-family: inherit;\n    color: var(--rc-text);\n}\n\n.recovia-usecases *,\n.recovia-usecases *::before,\n.recovia-usecases *::after {\n    box-sizing: border-box;\n}\n\n.recovia-usecases a {\n    color: inherit;\n}\n\n.rc-section {\n    margin: 0 0 72px;\n}\n\n.rc-eyebrow {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n\n    margin: 0 0 13px;\n\n    color: var(--rc-green);\n\n    font-size: 13px;\n    font-weight: 800;\n    line-height: 1.3;\n    letter-spacing: .09em;\n    text-transform: uppercase;\n}\n\n.rc-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 2px;\n    background: var(--rc-green);\n    border-radius: 10px;\n}\n\n.rc-title {\n    max-width: 850px;\n    margin: 0 0 17px;\n\n    color: var(--rc-text);\n\n    font-size: clamp(32px, 4.5vw, 52px);\n    font-weight: 800;\n    line-height: 1.08;\n    letter-spacing: -.025em;\n}\n\n.rc-intro {\n    max-width: 820px;\n    margin: 0;\n\n    color: var(--rc-muted);\n\n    font-size: 17px;\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   INTRO\n   ========================================================= *\/\n\n.rc-intro-card {\n    position: relative;\n    overflow: hidden;\n\n    padding: 38px 40px;\n\n    background: var(--rc-white);\n\n    border: 1px solid var(--rc-border);\n    border-radius: 20px;\n\n    box-shadow: 0 16px 42px rgba(20, 107, 97, .10);\n}\n\n.rc-intro-card::before {\n    content: \"\";\n\n    position: absolute;\n    top: 0;\n    left: 0;\n\n    width: 100%;\n    height: 5px;\n\n    background: var(--rc-green);\n}\n\n.rc-intro-card h2 {\n    max-width: 780px;\n    margin: 0 0 15px;\n\n    color: var(--rc-text);\n\n    font-size: clamp(30px, 4vw, 46px);\n    font-weight: 800;\n    line-height: 1.12;\n    letter-spacing: -.02em;\n}\n\n.rc-intro-card > p {\n    max-width: 820px;\n    margin: 0;\n\n    color: var(--rc-muted);\n\n    font-size: 17px;\n    line-height: 1.75;\n}\n\n.rc-intro-points {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n\n    margin-top: 30px;\n}\n\n.rc-intro-point {\n    padding: 20px;\n\n    background: var(--rc-green-lighter);\n\n    border: 1px solid var(--rc-border);\n    border-radius: 14px;\n}\n\n.rc-intro-point strong {\n    display: block;\n    margin-bottom: 6px;\n\n    color: var(--rc-green-dark);\n\n    font-size: 16px;\n    line-height: 1.35;\n}\n\n.rc-intro-point span {\n    display: block;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.6;\n}\n\n\n\/* =========================================================\n   CAS D'USAGE\n   ========================================================= *\/\n\n.rc-cases-header {\n    margin-bottom: 30px;\n}\n\n.rc-cases-grid {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    gap: 22px;\n}\n\n.rc-case {\n    position: relative;\n\n    min-width: 0;\n\n    background: var(--rc-white);\n\n    border: 1px solid var(--rc-border);\n    border-radius: 19px;\n\n    box-shadow: 0 12px 32px rgba(20, 107, 97, .09);\n\n    transition:\n        transform .2s ease,\n        box-shadow .2s ease,\n        border-color .2s ease;\n}\n\n.rc-case:hover {\n    transform: translateY(-4px);\n    border-color: #bdd9d4;\n    box-shadow: 0 18px 42px rgba(20, 107, 97, .14);\n}\n\n.rc-case-main {\n    padding: 27px 27px 22px;\n}\n\n.rc-case-top {\n    display: flex;\n    align-items: flex-start;\n    gap: 17px;\n\n    margin-bottom: 17px;\n}\n\n.rc-case-icon {\n    width: 54px;\n    height: 54px;\n    min-width: 54px;\n\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    background: var(--rc-green-light);\n    color: var(--rc-green);\n\n    border-radius: 15px;\n\n    font-size: 25px;\n    line-height: 1;\n}\n\n.rc-case-heading {\n    min-width: 0;\n}\n\n.rc-case-label {\n    display: block;\n\n    margin: 0 0 4px;\n\n    color: var(--rc-green);\n\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: .07em;\n    text-transform: uppercase;\n}\n\n.rc-case h3 {\n    margin: 0;\n\n    color: var(--rc-text);\n\n    font-size: 22px;\n    font-weight: 800;\n    line-height: 1.25;\n}\n\n.rc-case-description {\n    margin: 0 0 20px;\n\n    color: var(--rc-muted);\n\n    font-size: 15px;\n    line-height: 1.7;\n}\n\n.rc-case-example {\n    padding: 16px 17px;\n\n    background: var(--rc-green-lighter);\n\n    border-left: 3px solid var(--rc-green);\n    border-radius: 0 11px 11px 0;\n}\n\n.rc-case-example strong {\n    display: block;\n\n    margin-bottom: 5px;\n\n    color: var(--rc-text);\n\n    font-size: 14px;\n}\n\n.rc-case-example p {\n    margin: 0;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.6;\n}\n\n\n\/* =========================================================\n   DETAILS INTERACTIFS\n   ========================================================= *\/\n\n.rc-case details {\n    border-top: 1px solid var(--rc-border);\n}\n\n.rc-case summary {\n    position: relative;\n\n    display: flex;\n    align-items: center;\n\n    min-height: 59px;\n\n    padding: 16px 58px 16px 27px;\n\n    color: var(--rc-green-dark);\n\n    font-size: 14px;\n    font-weight: 800;\n\n    cursor: pointer;\n    list-style: none;\n\n    transition: background-color .2s ease;\n}\n\n.rc-case summary::-webkit-details-marker {\n    display: none;\n}\n\n.rc-case summary:hover {\n    background: var(--rc-green-lighter);\n}\n\n.rc-case summary:focus-visible {\n    outline: 3px solid rgba(20, 107, 97, .18);\n    outline-offset: -3px;\n}\n\n.rc-case summary::before,\n.rc-case summary::after {\n    content: \"\";\n\n    position: absolute;\n    right: 27px;\n    top: 50%;\n\n    width: 14px;\n    height: 2px;\n\n    background: var(--rc-green);\n\n    border-radius: 5px;\n\n    transform: translateY(-50%);\n}\n\n.rc-case summary::after {\n    transform: translateY(-50%) rotate(90deg);\n}\n\n.rc-case details[open] summary {\n    background: var(--rc-green-light);\n}\n\n.rc-case details[open] summary::after {\n    display: none;\n}\n\n.rc-case-details {\n    padding: 5px 27px 25px;\n}\n\n.rc-case-details p {\n    margin: 0 0 13px;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n.rc-case-details ul {\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.rc-case-details li {\n    position: relative;\n\n    margin: 9px 0;\n    padding-left: 25px;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.55;\n}\n\n.rc-case-details li::before {\n    content: \"\u2713\";\n\n    position: absolute;\n    left: 0;\n    top: 0;\n\n    color: var(--rc-green);\n\n    font-weight: 800;\n}\n\n\n\/* =========================================================\n   METHODE\n   ========================================================= *\/\n\n.rc-method {\n    padding: 42px;\n\n    background: var(--rc-green-lighter);\n\n    border: 1px solid var(--rc-border);\n    border-radius: 22px;\n\n    box-shadow: 0 16px 42px rgba(20, 107, 97, .08);\n}\n\n.rc-method-grid {\n    display: grid;\n    grid-template-columns: repeat(4, 1fr);\n    gap: 18px;\n\n    margin-top: 32px;\n}\n\n.rc-step {\n    position: relative;\n\n    padding: 25px 21px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rc-border);\n    border-radius: 16px;\n\n    box-shadow: 0 9px 24px rgba(20, 107, 97, .07);\n}\n\n.rc-step-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 39px;\n    height: 39px;\n\n    margin-bottom: 17px;\n\n    background: var(--rc-green);\n    color: #ffffff;\n\n    border-radius: 50%;\n\n    font-size: 14px;\n    font-weight: 800;\n}\n\n.rc-step h3 {\n    margin: 0 0 8px;\n\n    color: var(--rc-text);\n\n    font-size: 18px;\n    line-height: 1.3;\n}\n\n.rc-step p {\n    margin: 0;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n\n\/* =========================================================\n   EXEMPLE DE DOSSIER\n   ========================================================= *\/\n\n.rc-scenario {\n    display: grid;\n    grid-template-columns: .9fr 1.1fr;\n    gap: 30px;\n    align-items: stretch;\n}\n\n.rc-scenario-intro {\n    padding: 35px;\n\n    background: var(--rc-green-dark);\n    color: #ffffff;\n\n    border-radius: 20px;\n\n    box-shadow: 0 16px 40px rgba(13, 81, 73, .20);\n}\n\n.rc-scenario-intro .rc-eyebrow {\n    color: #cbe5df;\n}\n\n.rc-scenario-intro .rc-eyebrow::before {\n    background: #cbe5df;\n}\n\n.rc-scenario-intro h2 {\n    margin: 0 0 15px;\n\n    color: #ffffff;\n\n    font-size: 32px;\n    font-weight: 800;\n    line-height: 1.15;\n}\n\n.rc-scenario-intro p {\n    margin: 0;\n\n    color: rgba(255,255,255,.82);\n\n    font-size: 15px;\n    line-height: 1.75;\n}\n\n.rc-scenario-card {\n    padding: 32px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rc-border);\n    border-radius: 20px;\n\n    box-shadow: 0 14px 38px rgba(20, 107, 97, .10);\n}\n\n.rc-timeline {\n    position: relative;\n\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.rc-timeline::before {\n    content: \"\";\n\n    position: absolute;\n    left: 17px;\n    top: 13px;\n    bottom: 13px;\n\n    width: 2px;\n\n    background: var(--rc-border);\n}\n\n.rc-timeline li {\n    position: relative;\n\n    min-height: 50px;\n\n    padding: 0 0 24px 53px;\n}\n\n.rc-timeline li:last-child {\n    padding-bottom: 0;\n}\n\n.rc-timeline-dot {\n    position: absolute;\n    left: 8px;\n    top: 2px;\n\n    width: 20px;\n    height: 20px;\n\n    background: #ffffff;\n\n    border: 5px solid var(--rc-green);\n    border-radius: 50%;\n}\n\n.rc-timeline strong {\n    display: block;\n\n    margin-bottom: 3px;\n\n    color: var(--rc-text);\n\n    font-size: 15px;\n}\n\n.rc-timeline span {\n    display: block;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.55;\n}\n\n\n\/* =========================================================\n   COMPARATIF\n   ========================================================= *\/\n\n.rc-compare-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 22px;\n\n    margin-top: 30px;\n}\n\n.rc-compare {\n    padding: 31px;\n\n    border-radius: 19px;\n\n    box-shadow: 0 13px 34px rgba(20, 107, 97, .09);\n}\n\n.rc-compare-before {\n    background: #ffffff;\n    border: 1px solid #e6e9e8;\n}\n\n.rc-compare-after {\n    background: var(--rc-green-light);\n    border: 1px solid #cce2de;\n}\n\n.rc-compare-tag {\n    display: inline-block;\n\n    margin-bottom: 17px;\n    padding: 7px 11px;\n\n    border-radius: 8px;\n\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: .05em;\n    text-transform: uppercase;\n}\n\n.rc-compare-before .rc-compare-tag {\n    background: #f1f2f2;\n    color: #68716f;\n}\n\n.rc-compare-after .rc-compare-tag {\n    background: var(--rc-green);\n    color: #ffffff;\n}\n\n.rc-compare h3 {\n    margin: 0 0 18px;\n\n    color: var(--rc-text);\n\n    font-size: 23px;\n    font-weight: 800;\n}\n\n.rc-compare ul {\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.rc-compare li {\n    position: relative;\n\n    margin: 12px 0;\n    padding-left: 29px;\n\n    color: var(--rc-muted);\n\n    font-size: 15px;\n    line-height: 1.55;\n}\n\n.rc-compare-before li::before {\n    content: \"\u00d7\";\n\n    position: absolute;\n    left: 2px;\n    top: -1px;\n\n    color: #8a9692;\n\n    font-size: 20px;\n    font-weight: 700;\n}\n\n.rc-compare-after li::before {\n    content: \"\u2713\";\n\n    position: absolute;\n    left: 1px;\n    top: 0;\n\n    color: var(--rc-green);\n\n    font-size: 17px;\n    font-weight: 800;\n}\n\n\n\/* =========================================================\n   POUR QUI\n   ========================================================= *\/\n\n.rc-forwho {\n    padding: 40px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rc-border);\n    border-radius: 21px;\n\n    box-shadow: 0 16px 42px rgba(20, 107, 97, .10);\n}\n\n.rc-forwho-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n\n    margin-top: 28px;\n}\n\n.rc-forwho-card {\n    padding: 22px;\n\n    background: var(--rc-green-lighter);\n\n    border: 1px solid var(--rc-border);\n    border-radius: 15px;\n}\n\n.rc-forwho-card strong {\n    display: block;\n\n    margin-bottom: 7px;\n\n    color: var(--rc-green-dark);\n\n    font-size: 16px;\n}\n\n.rc-forwho-card p {\n    margin: 0;\n\n    color: var(--rc-muted);\n\n    font-size: 14px;\n    line-height: 1.6;\n}\n\n\n\/* =========================================================\n   CTA\n   ========================================================= *\/\n\n.rc-cta {\n    position: relative;\n    overflow: hidden;\n\n    padding: 44px;\n\n    background: var(--rc-green-dark);\n    color: #ffffff;\n\n    border-radius: 22px;\n\n    box-shadow: 0 18px 44px rgba(13, 81, 73, .22);\n}\n\n.rc-cta::after {\n    content: \"\";\n\n    position: absolute;\n    right: -90px;\n    top: -110px;\n\n    width: 280px;\n    height: 280px;\n\n    border: 45px solid rgba(255,255,255,.05);\n    border-radius: 50%;\n}\n\n.rc-cta-content {\n    position: relative;\n    z-index: 2;\n\n    max-width: 760px;\n}\n\n.rc-cta h2 {\n    margin: 0 0 14px;\n\n    color: #ffffff;\n\n    font-size: clamp(30px, 4vw, 44px);\n    font-weight: 800;\n    line-height: 1.12;\n}\n\n.rc-cta p {\n    max-width: 680px;\n    margin: 0 0 25px;\n\n    color: rgba(255,255,255,.82);\n\n    font-size: 16px;\n    line-height: 1.7;\n}\n\n.rc-cta-buttons {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 12px;\n}\n\n.rc-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    min-height: 51px;\n    padding: 12px 22px;\n\n    border-radius: 11px;\n\n    font-size: 15px;\n    font-weight: 800;\n    line-height: 1;\n    text-decoration: none !important;\n\n    transition:\n        transform .2s ease,\n        box-shadow .2s ease,\n        background-color .2s ease;\n}\n\n.rc-button-primary {\n    background: #ffffff;\n    color: var(--rc-green-dark) !important;\n\n    box-shadow: 0 8px 20px rgba(0,0,0,.12);\n}\n\n.rc-button-secondary {\n    background: transparent;\n    color: #ffffff !important;\n\n    border: 1px solid rgba(255,255,255,.45);\n}\n\n.rc-button:hover {\n    transform: translateY(-2px);\n}\n\n.rc-button-primary:hover {\n    box-shadow: 0 12px 25px rgba(0,0,0,.18);\n}\n\n.rc-button-secondary:hover {\n    background: rgba(255,255,255,.08);\n}\n\n\n\/* =========================================================\n   RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 900px) {\n\n    .rc-intro-points,\n    .rc-forwho-grid {\n        grid-template-columns: 1fr;\n    }\n\n    .rc-method-grid {\n        grid-template-columns: repeat(2, 1fr);\n    }\n\n    .rc-scenario {\n        grid-template-columns: 1fr;\n    }\n}\n\n@media (max-width: 700px) {\n\n    .rc-section {\n        margin-bottom: 52px;\n    }\n\n    .rc-intro-card,\n    .rc-method,\n    .rc-forwho,\n    .rc-cta {\n        padding: 27px 20px;\n        border-radius: 17px;\n    }\n\n    .rc-cases-grid,\n    .rc-compare-grid,\n    .rc-method-grid {\n        grid-template-columns: 1fr;\n    }\n\n    .rc-case-main {\n        padding: 22px 19px 18px;\n    }\n\n    .rc-case summary {\n        padding: 16px 50px 16px 19px;\n    }\n\n    .rc-case summary::before,\n    .rc-case summary::after {\n        right: 20px;\n    }\n\n    .rc-case-details {\n        padding: 5px 19px 22px;\n    }\n\n    .rc-scenario-intro,\n    .rc-scenario-card {\n        padding: 26px 21px;\n    }\n\n    .rc-compare {\n        padding: 25px 20px;\n    }\n\n    .rc-cta-buttons {\n        flex-direction: column;\n    }\n\n    .rc-button {\n        width: 100%;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     INTRODUCTION\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <div class=\"rc-intro-card\">\n\n        <span class=\"rc-eyebrow\">Situations concr\u00e8tes<\/span>\n\n        <h2>Des d\u00e9marches diff\u00e9rentes, une m\u00eame m\u00e9thode de suivi<\/h2>\n\n        <p>\n            Recovia est con\u00e7ue pour les dossiers o\u00f9 chaque date, pi\u00e8ce jointe,\n            \u00e9change et relance peut compter. Qu\u2019il s\u2019agisse d\u2019un remboursement,\n            d\u2019un litige, d\u2019un SAV ou d\u2019une caution, vous conservez une vue claire\n            sur ce qui a \u00e9t\u00e9 fait et sur ce qu\u2019il reste \u00e0 faire.\n        <\/p>\n\n        <div class=\"rc-intro-points\">\n\n            <div class=\"rc-intro-point\">\n                <strong>Centraliser<\/strong>\n                <span>\n                    Regroupez les informations, montants, dates et justificatifs\n                    dans le dossier concern\u00e9.\n                <\/span>\n            <\/div>\n\n            <div class=\"rc-intro-point\">\n                <strong>Suivre<\/strong>\n                <span>\n                    Retrouvez rapidement le statut du dossier et les \u00e9v\u00e9nements\n                    importants de son historique.\n                <\/span>\n            <\/div>\n\n            <div class=\"rc-intro-point\">\n                <strong>Relancer<\/strong>\n                <span>\n                    Gardez en vue les \u00e9ch\u00e9ances et les prochaines actions\n                    pour \u00e9viter qu\u2019un dossier reste sans suite.\n                <\/span>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CAS D'USAGE\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <div class=\"rc-cases-header\">\n\n        <span class=\"rc-eyebrow\">Ce que vous pouvez suivre<\/span>\n\n        <h2 class=\"rc-title\">\n            Recovia s\u2019adapte \u00e0 de nombreuses d\u00e9marches du quotidien\n        <\/h2>\n\n        <p class=\"rc-intro\">\n            La nature du dossier change, mais le besoin reste souvent le m\u00eame :\n            savoir o\u00f9 vous en \u00eates, retrouver les preuves utiles et ne pas oublier\n            la prochaine action.\n        <\/p>\n\n    <\/div>\n\n\n    <div class=\"rc-cases-grid\">\n\n\n        <!-- REMBOURSEMENT -->\n\n        <article class=\"rc-case\">\n\n            <div class=\"rc-case-main\">\n\n                <div class=\"rc-case-top\">\n\n                    <div class=\"rc-case-icon\" aria-hidden=\"true\">\u20ac<\/div>\n\n                    <div class=\"rc-case-heading\">\n                        <span class=\"rc-case-label\">Cas d\u2019usage 01<\/span>\n                        <h3>Remboursement attendu<\/h3>\n                    <\/div>\n\n                <\/div>\n\n                <p class=\"rc-case-description\">\n                    Suivez un remboursement apr\u00e8s un achat, un retour, une annulation\n                    ou une r\u00e9siliation sans perdre le fil des d\u00e9lais annonc\u00e9s.\n                <\/p>\n\n                <div class=\"rc-case-example\">\n\n                    <strong>Exemple concret<\/strong>\n\n                    <p>\n                        Un commer\u00e7ant confirme un remboursement sous 14 jours.\n                        Vous conservez la preuve du retour, le montant attendu,\n                        la date de confirmation et la date \u00e0 laquelle v\u00e9rifier\n                        que le remboursement a bien \u00e9t\u00e9 effectu\u00e9.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n            <details>\n\n                <summary>Ce que Recovia vous aide \u00e0 suivre<\/summary>\n\n                <div class=\"rc-case-details\">\n\n                    <ul>\n                        <li>Montant du remboursement attendu.<\/li>\n                        <li>Date de la demande ou du retour.<\/li>\n                        <li>Confirmation re\u00e7ue du vendeur.<\/li>\n                        <li>Facture, re\u00e7u ou preuve d\u2019exp\u00e9dition.<\/li>\n                        <li>Date pr\u00e9vue du remboursement.<\/li>\n                        <li>Relance \u00e0 effectuer en cas de retard.<\/li>\n                    <\/ul>\n\n                <\/div>\n\n            <\/details>\n\n        <\/article>\n\n\n        <!-- LITIGE -->\n\n        <article class=\"rc-case\">\n\n            <div class=\"rc-case-main\">\n\n                <div class=\"rc-case-top\">\n\n                    <div class=\"rc-case-icon\" aria-hidden=\"true\">\u2194<\/div>\n\n                    <div class=\"rc-case-heading\">\n                        <span class=\"rc-case-label\">Cas d\u2019usage 02<\/span>\n                        <h3>Litige ou r\u00e9clamation<\/h3>\n                    <\/div>\n\n                <\/div>\n\n                <p class=\"rc-case-description\">\n                    Conservez une chronologie claire lorsque plusieurs \u00e9changes\n                    sont n\u00e9cessaires avec un vendeur, un prestataire ou un service client.\n                <\/p>\n\n                <div class=\"rc-case-example\">\n\n                    <strong>Exemple concret<\/strong>\n\n                    <p>\n                        Vous contestez une prestation ou une facturation.\n                        Recovia permet de garder ensemble la r\u00e9clamation initiale,\n                        les r\u00e9ponses re\u00e7ues, les justificatifs et les dates de relance.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n            <details>\n\n                <summary>Ce que Recovia vous aide \u00e0 suivre<\/summary>\n\n                <div class=\"rc-case-details\">\n\n                    <ul>\n                        <li>Date de la premi\u00e8re r\u00e9clamation.<\/li>\n                        <li>Coordonn\u00e9es de l\u2019interlocuteur.<\/li>\n                        <li>Courriers et \u00e9changes importants.<\/li>\n                        <li>Documents justificatifs.<\/li>\n                        <li>R\u00e9ponses obtenues.<\/li>\n                        <li>Prochaine relance \u00e0 effectuer.<\/li>\n                    <\/ul>\n\n                <\/div>\n\n            <\/details>\n\n        <\/article>\n\n\n        <!-- SAV -->\n\n        <article class=\"rc-case\">\n\n            <div class=\"rc-case-main\">\n\n                <div class=\"rc-case-top\">\n\n                    <div class=\"rc-case-icon\" aria-hidden=\"true\">\u2699<\/div>\n\n                    <div class=\"rc-case-heading\">\n                        <span class=\"rc-case-label\">Cas d\u2019usage 03<\/span>\n                        <h3>SAV, garantie ou retour<\/h3>\n                    <\/div>\n\n                <\/div>\n\n                <p class=\"rc-case-description\">\n                    Gardez sous la main les informations n\u00e9cessaires lorsqu\u2019un produit\n                    doit \u00eatre retourn\u00e9, r\u00e9par\u00e9, \u00e9chang\u00e9 ou pris en charge sous garantie.\n                <\/p>\n\n                <div class=\"rc-case-example\">\n\n                    <strong>Exemple concret<\/strong>\n\n                    <p>\n                        Un appareil est envoy\u00e9 en r\u00e9paration.\n                        Vous conservez la facture, le num\u00e9ro de dossier SAV,\n                        la date d\u2019envoi et la r\u00e9ponse annonc\u00e9e par le r\u00e9parateur.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n            <details>\n\n                <summary>Ce que Recovia vous aide \u00e0 suivre<\/summary>\n\n                <div class=\"rc-case-details\">\n\n                    <ul>\n                        <li>Facture et date d\u2019achat.<\/li>\n                        <li>R\u00e9f\u00e9rence du produit.<\/li>\n                        <li>Num\u00e9ro de dossier SAV.<\/li>\n                        <li>Preuves d\u2019envoi ou de d\u00e9p\u00f4t.<\/li>\n                        <li>\u00c9changes avec le service apr\u00e8s-vente.<\/li>\n                        <li>Date pr\u00e9vue de retour ou de r\u00e9ponse.<\/li>\n                    <\/ul>\n\n                <\/div>\n\n            <\/details>\n\n        <\/article>\n\n\n        <!-- CAUTION -->\n\n        <article class=\"rc-case\">\n\n            <div class=\"rc-case-main\">\n\n                <div class=\"rc-case-top\">\n\n                    <div class=\"rc-case-icon\" aria-hidden=\"true\">\u2302<\/div>\n\n                    <div class=\"rc-case-heading\">\n                        <span class=\"rc-case-label\">Cas d\u2019usage 04<\/span>\n                        <h3>Caution ou d\u00e9p\u00f4t de garantie<\/h3>\n                    <\/div>\n\n                <\/div>\n\n                <p class=\"rc-case-description\">\n                    Suivez la restitution d\u2019une caution ou d\u2019un d\u00e9p\u00f4t de garantie\n                    et conservez les \u00e9l\u00e9ments utiles li\u00e9s \u00e0 la remise des lieux.\n                <\/p>\n\n                <div class=\"rc-case-example\">\n\n                    <strong>Exemple concret<\/strong>\n\n                    <p>\n                        Apr\u00e8s avoir quitt\u00e9 un logement, vous attendez la restitution\n                        du d\u00e9p\u00f4t de garantie. Vous gardez l\u2019\u00e9tat des lieux, le montant,\n                        la date de remise des cl\u00e9s et les \u00e9changes avec le bailleur.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n            <details>\n\n                <summary>Ce que Recovia vous aide \u00e0 suivre<\/summary>\n\n                <div class=\"rc-case-details\">\n\n                    <ul>\n                        <li>Montant de la caution vers\u00e9e.<\/li>\n                        <li>Date de d\u00e9part ou de remise des cl\u00e9s.<\/li>\n                        <li>\u00c9tat des lieux et justificatifs.<\/li>\n                        <li>\u00c9changes avec le bailleur ou l\u2019agence.<\/li>\n                        <li>Montant \u00e9ventuellement retenu.<\/li>\n                        <li>Date de relance pr\u00e9vue.<\/li>\n                    <\/ul>\n\n                <\/div>\n\n            <\/details>\n\n        <\/article>\n\n\n        <!-- ASSURANCE -->\n\n        <article class=\"rc-case\">\n\n            <div class=\"rc-case-main\">\n\n                <div class=\"rc-case-top\">\n\n                    <div class=\"rc-case-icon\" aria-hidden=\"true\">\u2713<\/div>\n\n                    <div class=\"rc-case-heading\">\n                        <span class=\"rc-case-label\">Cas d\u2019usage 05<\/span>\n                        <h3>Assurance ou administration<\/h3>\n                    <\/div>\n\n                <\/div>\n\n                <p class=\"rc-case-description\">\n                    Structurez les d\u00e9marches dans lesquelles plusieurs documents\n                    sont demand\u00e9s et o\u00f9 les d\u00e9lais de r\u00e9ponse peuvent s\u2019\u00e9tendre.\n                <\/p>\n\n                <div class=\"rc-case-example\">\n\n                    <strong>Exemple concret<\/strong>\n\n                    <p>\n                        Une assurance demande plusieurs justificatifs avant de traiter\n                        un dossier. Vous notez les pi\u00e8ces envoy\u00e9es, la date de transmission\n                        et la prochaine date \u00e0 laquelle v\u00e9rifier l\u2019avancement.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n            <details>\n\n                <summary>Ce que Recovia vous aide \u00e0 suivre<\/summary>\n\n                <div class=\"rc-case-details\">\n\n                    <ul>\n                        <li>R\u00e9f\u00e9rence du dossier.<\/li>\n                        <li>Documents demand\u00e9s et transmis.<\/li>\n                        <li>Date de chaque envoi.<\/li>\n                        <li>R\u00e9ponses re\u00e7ues.<\/li>\n                        <li>Montants \u00e9ventuellement concern\u00e9s.<\/li>\n                        <li>\u00c9ch\u00e9ance ou prochaine relance.<\/li>\n                    <\/ul>\n\n                <\/div>\n\n            <\/details>\n\n        <\/article>\n\n\n        <!-- ABONNEMENT \/ FINANCEMENT -->\n\n        <article class=\"rc-case\">\n\n            <div class=\"rc-case-main\">\n\n                <div class=\"rc-case-top\">\n\n                    <div class=\"rc-case-icon\" aria-hidden=\"true\">\u25a3<\/div>\n\n                    <div class=\"rc-case-heading\">\n                        <span class=\"rc-case-label\">Cas d\u2019usage 06<\/span>\n                        <h3>Abonnement ou financement<\/h3>\n                    <\/div>\n\n                <\/div>\n\n                <p class=\"rc-case-description\">\n                    Suivez une r\u00e9siliation, une r\u00e9gularisation, un pr\u00e9l\u00e8vement contest\u00e9\n                    ou toute autre d\u00e9marche n\u00e9cessitant plusieurs v\u00e9rifications.\n                <\/p>\n\n                <div class=\"rc-case-example\">\n\n                    <strong>Exemple concret<\/strong>\n\n                    <p>\n                        Vous r\u00e9siliez un abonnement mais un pr\u00e9l\u00e8vement intervient encore.\n                        Vous conservez la preuve de r\u00e9siliation, les montants concern\u00e9s,\n                        votre r\u00e9clamation et la r\u00e9ponse attendue.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n            <details>\n\n                <summary>Ce que Recovia vous aide \u00e0 suivre<\/summary>\n\n                <div class=\"rc-case-details\">\n\n                    <ul>\n                        <li>Date de souscription ou de r\u00e9siliation.<\/li>\n                        <li>Montants et pr\u00e9l\u00e8vements concern\u00e9s.<\/li>\n                        <li>Confirmation de r\u00e9siliation.<\/li>\n                        <li>R\u00e9clamations envoy\u00e9es.<\/li>\n                        <li>R\u00e9ponses du prestataire.<\/li>\n                        <li>Date pr\u00e9vue de r\u00e9gularisation ou de relance.<\/li>\n                    <\/ul>\n\n                <\/div>\n\n            <\/details>\n\n        <\/article>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     UNE MEME METHODE\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <div class=\"rc-method\">\n\n        <span class=\"rc-eyebrow\">La m\u00e9thode Recovia<\/span>\n\n        <h2 class=\"rc-title\">\n            Quatre r\u00e9flexes pour garder la ma\u00eetrise d\u2019un dossier\n        <\/h2>\n\n        <p class=\"rc-intro\">\n            Quel que soit le type de d\u00e9marche, Recovia repose sur une organisation\n            simple : cr\u00e9er le dossier, conserver les preuves, suivre son \u00e9volution\n            et savoir quand agir.\n        <\/p>\n\n\n        <div class=\"rc-method-grid\">\n\n            <div class=\"rc-step\">\n\n                <span class=\"rc-step-number\">1<\/span>\n\n                <h3>Cr\u00e9er le dossier<\/h3>\n\n                <p>\n                    Identifiez clairement la d\u00e9marche, l\u2019interlocuteur,\n                    le montant concern\u00e9 et les premi\u00e8res dates utiles.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"rc-step\">\n\n                <span class=\"rc-step-number\">2<\/span>\n\n                <h3>Rassembler les preuves<\/h3>\n\n                <p>\n                    Associez les factures, captures, contrats, courriers\n                    et autres justificatifs au bon dossier.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"rc-step\">\n\n                <span class=\"rc-step-number\">3<\/span>\n\n                <h3>Suivre l\u2019avancement<\/h3>\n\n                <p>\n                    Conservez les r\u00e9ponses et mettez \u00e0 jour le statut\n                    afin de savoir imm\u00e9diatement o\u00f9 en est la d\u00e9marche.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"rc-step\">\n\n                <span class=\"rc-step-number\">4<\/span>\n\n                <h3>Agir au bon moment<\/h3>\n\n                <p>\n                    Rep\u00e9rez les \u00e9ch\u00e9ances et les prochaines actions\n                    pour ne pas laisser une r\u00e9ponse attendue sans suivi.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     EXEMPLE COMPLET\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <div class=\"rc-scenario\">\n\n        <div class=\"rc-scenario-intro\">\n\n            <span class=\"rc-eyebrow\">Exemple de suivi<\/span>\n\n            <h2>Un remboursement qui tarde \u00e0 arriver<\/h2>\n\n            <p>\n                Au lieu de rechercher vos emails, votre facture et la date\n                du dernier \u00e9change \u00e0 chaque nouvelle relance, le dossier\n                conserve les \u00e9tapes importantes au m\u00eame endroit.\n            <\/p>\n\n        <\/div>\n\n\n        <div class=\"rc-scenario-card\">\n\n            <ul class=\"rc-timeline\">\n\n                <li>\n\n                    <span class=\"rc-timeline-dot\"><\/span>\n\n                    <strong>3 septembre \u2014 Retour du produit<\/strong>\n\n                    <span>\n                        La preuve d\u2019exp\u00e9dition et la facture sont associ\u00e9es au dossier.\n                    <\/span>\n\n                <\/li>\n\n                <li>\n\n                    <span class=\"rc-timeline-dot\"><\/span>\n\n                    <strong>6 septembre \u2014 Retour r\u00e9ceptionn\u00e9<\/strong>\n\n                    <span>\n                        Le vendeur confirme la r\u00e9ception et annonce le remboursement.\n                    <\/span>\n\n                <\/li>\n\n                <li>\n\n                    <span class=\"rc-timeline-dot\"><\/span>\n\n                    <strong>20 septembre \u2014 Remboursement attendu<\/strong>\n\n                    <span>\n                        Une date utile permet de v\u00e9rifier si le montant a \u00e9t\u00e9 cr\u00e9dit\u00e9.\n                    <\/span>\n\n                <\/li>\n\n                <li>\n\n                    <span class=\"rc-timeline-dot\"><\/span>\n\n                    <strong>21 septembre \u2014 Relance si n\u00e9cessaire<\/strong>\n\n                    <span>\n                        Si aucun remboursement n\u2019est constat\u00e9, le dossier indique\n                        clairement la prochaine action \u00e0 effectuer.\n                    <\/span>\n\n                <\/li>\n\n            <\/ul>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     AVANT \/ AVEC RECOVIA\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <span class=\"rc-eyebrow\">Plus de visibilit\u00e9<\/span>\n\n    <h2 class=\"rc-title\">\n        Moins de recherches, plus de continuit\u00e9 dans le suivi\n    <\/h2>\n\n    <p class=\"rc-intro\">\n        Recovia ne r\u00e9alise pas vos d\u00e9marches \u00e0 votre place. Elle vous aide\n        \u00e0 conserver une organisation claire pour savoir ce qui s\u2019est pass\u00e9\n        et ce qui doit encore avancer.\n    <\/p>\n\n\n    <div class=\"rc-compare-grid\">\n\n        <div class=\"rc-compare rc-compare-before\">\n\n            <span class=\"rc-compare-tag\">Sans organisation centralis\u00e9e<\/span>\n\n            <h3>Les informations se dispersent<\/h3>\n\n            <ul>\n                <li>La facture se trouve dans un email.<\/li>\n                <li>Une capture est enregistr\u00e9e dans le t\u00e9l\u00e9phone.<\/li>\n                <li>La date de relance est not\u00e9e ailleurs.<\/li>\n                <li>Il faut rechercher le dernier \u00e9change.<\/li>\n                <li>On ne sait plus exactement ce qui a d\u00e9j\u00e0 \u00e9t\u00e9 fait.<\/li>\n            <\/ul>\n\n        <\/div>\n\n\n        <div class=\"rc-compare rc-compare-after\">\n\n            <span class=\"rc-compare-tag\">Avec Recovia<\/span>\n\n            <h3>Le dossier reste compr\u00e9hensible<\/h3>\n\n            <ul>\n                <li>Les informations utiles restent li\u00e9es au dossier.<\/li>\n                <li>Les justificatifs sont plus faciles \u00e0 retrouver.<\/li>\n                <li>Les dates importantes restent visibles.<\/li>\n                <li>Le statut permet de situer l\u2019avancement.<\/li>\n                <li>La prochaine action est plus simple \u00e0 identifier.<\/li>\n            <\/ul>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     POUR QUI\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <div class=\"rc-forwho\">\n\n        <span class=\"rc-eyebrow\">Pour qui ?<\/span>\n\n        <h2 class=\"rc-title\">\n            Pour toute personne qui veut garder ses d\u00e9marches sous contr\u00f4le\n        <\/h2>\n\n        <p class=\"rc-intro\">\n            Recovia est utile d\u00e8s qu\u2019un dossier n\u00e9cessite plusieurs \u00e9tapes,\n            des justificatifs ou une relance \u00e0 une date ult\u00e9rieure.\n        <\/p>\n\n\n        <div class=\"rc-forwho-grid\">\n\n            <div class=\"rc-forwho-card\">\n\n                <strong>Particuliers<\/strong>\n\n                <p>\n                    Pour suivre remboursements, achats, garanties,\n                    assurances, cautions et d\u00e9marches administratives.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"rc-forwho-card\">\n\n                <strong>Ind\u00e9pendants<\/strong>\n\n                <p>\n                    Pour organiser les dossiers non comptables n\u00e9cessitant\n                    des preuves, des \u00e9changes et des relances.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"rc-forwho-card\">\n\n                <strong>Petites structures<\/strong>\n\n                <p>\n                    Pour garder une vision plus claire des demandes,\n                    litiges ou dossiers qui restent en attente d\u2019une r\u00e9ponse.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CTA FINAL\n     ====================================================== -->\n\n<section class=\"rc-section\">\n\n    <div class=\"rc-cta\">\n\n        <div class=\"rc-cta-content\">\n\n            <h2>\n                Un dossier \u00e0 suivre ? Commencez par le mettre au clair.\n            <\/h2>\n\n            <p>\n                Centralisez les informations utiles, gardez vos justificatifs\n                associ\u00e9s au bon dossier et conservez une vue claire sur les\n                \u00e9ch\u00e9ances et les prochaines actions.\n            <\/p>\n\n            <div class=\"rc-cta-buttons\">\n\n                <a\n                    class=\"rc-button rc-button-primary\"\n                    href=\"\/recovia\/telecharger\/\"\n                >\n                    T\u00e9l\u00e9charger Recovia\n                <\/a>\n\n                <a\n                    class=\"rc-button rc-button-secondary\"\n                    href=\"\/recovia\/tarifs-licence\/\"\n                >\n                    Voir la licence \u00e0 39,90 \u20ac\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Situations concr\u00e8tes Des d\u00e9marches diff\u00e9rentes, une m\u00eame m\u00e9thode de suivi Recovia est con\u00e7ue pour les dossiers o\u00f9 chaque date, pi\u00e8ce jointe, \u00e9change et relance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":89,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":2,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":88,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages\/16\/revisions\/88"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/media\/89"}],"wp:attachment":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}