{"id":18,"date":"2026-08-13T21:05:00","date_gmt":"2026-08-13T21:05:00","guid":{"rendered":"https:\/\/micro-pilote.com\/recovia\/?page_id=18"},"modified":"2026-08-20T14:52:56","modified_gmt":"2026-08-20T14:52:56","slug":"support","status":"publish","type":"page","link":"https:\/\/micro-pilote.com\/recovia\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"recovia-support\">\n\n<style>\n.recovia-support {\n    --rs-green: #146b61;\n    --rs-green-dark: #0d5149;\n    --rs-green-deep: #093e39;\n    --rs-green-soft: #eef7f5;\n    --rs-green-lighter: #f7fbfa;\n    --rs-border: #d9e8e5;\n    --rs-text: #17221f;\n    --rs-muted: #65736f;\n    --rs-white: #ffffff;\n\n    width: 100%;\n    margin: 0 auto;\n    color: var(--rs-text);\n    font-family: inherit;\n}\n\n.recovia-support *,\n.recovia-support *::before,\n.recovia-support *::after {\n    box-sizing: border-box;\n}\n\n.rs-section {\n    margin: 0 0 72px;\n}\n\n.rs-eyebrow {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n\n    margin: 0 0 13px;\n\n    color: var(--rs-green);\n\n    font-size: 13px;\n    font-weight: 800;\n    line-height: 1.3;\n    letter-spacing: .09em;\n    text-transform: uppercase;\n}\n\n.rs-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 2px;\n    background: var(--rs-green);\n    border-radius: 10px;\n}\n\n.rs-title {\n    max-width: 850px;\n    margin: 0 0 17px;\n\n    color: var(--rs-text);\n\n    font-size: clamp(32px, 4.5vw, 52px);\n    font-weight: 800;\n    line-height: 1.08;\n    letter-spacing: -.025em;\n}\n\n.rs-intro {\n    max-width: 830px;\n    margin: 0;\n\n    color: var(--rs-muted);\n\n    font-size: 17px;\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   INTRODUCTION SUPPORT\n   ========================================================= *\/\n\n.rs-help-card {\n    position: relative;\n    overflow: hidden;\n\n    display: grid;\n    grid-template-columns: 1.15fr .85fr;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rs-border);\n    border-radius: 22px;\n\n    box-shadow: 0 18px 48px rgba(20, 107, 97, .11);\n}\n\n.rs-help-card::before {\n    content: \"\";\n\n    position: absolute;\n    top: 0;\n    left: 0;\n\n    width: 100%;\n    height: 5px;\n\n    background: var(--rs-green);\n}\n\n.rs-help-main {\n    padding: 42px 39px;\n}\n\n.rs-help-main h2 {\n    margin: 0 0 15px;\n\n    color: var(--rs-text);\n\n    font-size: clamp(31px, 4vw, 45px);\n    font-weight: 800;\n    line-height: 1.12;\n    letter-spacing: -.02em;\n}\n\n.rs-help-main > p {\n    margin: 0 0 25px;\n\n    color: var(--rs-muted);\n\n    font-size: 16px;\n    line-height: 1.72;\n}\n\n.rs-help-list {\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.rs-help-list li {\n    position: relative;\n\n    margin: 12px 0;\n    padding-left: 30px;\n\n    color: var(--rs-text);\n\n    font-size: 15px;\n    line-height: 1.55;\n}\n\n.rs-help-list li::before {\n    content: \"\u2713\";\n\n    position: absolute;\n    left: 0;\n    top: 0;\n\n    color: var(--rs-green);\n\n    font-size: 17px;\n    font-weight: 800;\n}\n\n.rs-help-side {\n    display: flex;\n    flex-direction: column;\n    justify-content: center;\n\n    padding: 38px 33px;\n\n    background: var(--rs-green-lighter);\n\n    border-left: 1px solid var(--rs-border);\n}\n\n.rs-help-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 61px;\n    height: 61px;\n\n    margin-bottom: 18px;\n\n    background: var(--rs-green);\n    color: #ffffff;\n\n    border-radius: 17px;\n\n    box-shadow: 0 9px 22px rgba(20, 107, 97, .18);\n\n    font-size: 24px;\n    font-weight: 800;\n}\n\n.rs-help-side h3 {\n    margin: 0 0 10px;\n\n    color: var(--rs-green-dark);\n\n    font-size: 22px;\n    font-weight: 800;\n}\n\n.rs-help-side p {\n    margin: 0;\n\n    color: var(--rs-muted);\n\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n\n\/* =========================================================\n   CHOIX DU TYPE D'AIDE\n   ========================================================= *\/\n\n.rs-support-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 18px;\n\n    margin-top: 31px;\n}\n\n.rs-support-card {\n    position: relative;\n\n    padding: 27px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rs-border);\n    border-radius: 17px;\n\n    box-shadow: 0 10px 28px rgba(20, 107, 97, .08);\n\n    transition:\n        transform .2s ease,\n        box-shadow .2s ease,\n        border-color .2s ease;\n}\n\n.rs-support-card:hover {\n    transform: translateY(-4px);\n\n    border-color: #bad9d3;\n\n    box-shadow: 0 16px 36px rgba(20, 107, 97, .13);\n}\n\n.rs-support-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 47px;\n    height: 47px;\n\n    margin-bottom: 17px;\n\n    background: var(--rs-green-soft);\n    color: var(--rs-green);\n\n    border-radius: 13px;\n\n    font-size: 20px;\n    font-weight: 800;\n}\n\n.rs-support-card h3 {\n    margin: 0 0 8px;\n\n    color: var(--rs-text);\n\n    font-size: 20px;\n    font-weight: 800;\n}\n\n.rs-support-card p {\n    margin: 0 0 17px;\n\n    color: var(--rs-muted);\n\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n.rs-text-link {\n    display: inline-flex;\n    align-items: center;\n    gap: 7px;\n\n    color: var(--rs-green-dark) !important;\n\n    font-size: 14px;\n    font-weight: 800;\n    text-decoration: none !important;\n}\n\n.rs-text-link::after {\n    content: \"\u2192\";\n\n    transition: transform .2s ease;\n}\n\n.rs-text-link:hover::after {\n    transform: translateX(4px);\n}\n\n\n\/* =========================================================\n   PREPARER DEMANDE\n   ========================================================= *\/\n\n.rs-prepare {\n    padding: 42px;\n\n    background: var(--rs-green-lighter);\n\n    border: 1px solid var(--rs-border);\n    border-radius: 22px;\n\n    box-shadow: 0 15px 40px rgba(20, 107, 97, .08);\n}\n\n.rs-prepare-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 17px;\n\n    margin-top: 30px;\n}\n\n.rs-prepare-item {\n    display: flex;\n    gap: 15px;\n\n    padding: 22px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rs-border);\n    border-radius: 15px;\n\n    box-shadow: 0 8px 23px rgba(20, 107, 97, .06);\n}\n\n.rs-prepare-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 36px;\n    height: 36px;\n    min-width: 36px;\n\n    background: var(--rs-green);\n    color: #ffffff;\n\n    border-radius: 50%;\n\n    font-size: 13px;\n    font-weight: 800;\n}\n\n.rs-prepare-item h3 {\n    margin: 0 0 5px;\n\n    color: var(--rs-text);\n\n    font-size: 16px;\n    font-weight: 800;\n}\n\n.rs-prepare-item p {\n    margin: 0;\n\n    color: var(--rs-muted);\n\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\n\/* =========================================================\n   DEPANNAGE RAPIDE\n   ========================================================= *\/\n\n.rs-troubleshoot {\n    display: grid;\n    grid-template-columns: .9fr 1.1fr;\n    gap: 23px;\n}\n\n.rs-troubleshoot-intro {\n    padding: 35px;\n\n    background: var(--rs-green-dark);\n    color: #ffffff;\n\n    border-radius: 20px;\n\n    box-shadow: 0 16px 40px rgba(13, 81, 73, .20);\n}\n\n.rs-troubleshoot-intro .rs-eyebrow {\n    color: #c9e5df;\n}\n\n.rs-troubleshoot-intro .rs-eyebrow::before {\n    background: #c9e5df;\n}\n\n.rs-troubleshoot-intro h2 {\n    margin: 0 0 14px;\n\n    color: #ffffff;\n\n    font-size: 31px;\n    font-weight: 800;\n    line-height: 1.17;\n}\n\n.rs-troubleshoot-intro p {\n    margin: 0;\n\n    color: rgba(255,255,255,.82);\n\n    font-size: 15px;\n    line-height: 1.7;\n}\n\n.rs-troubleshoot-list {\n    padding: 33px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rs-border);\n    border-radius: 20px;\n\n    box-shadow: 0 14px 38px rgba(20, 107, 97, .09);\n}\n\n.rs-troubleshoot-list h3 {\n    margin: 0 0 18px;\n\n    color: var(--rs-text);\n\n    font-size: 22px;\n    font-weight: 800;\n}\n\n.rs-check-list {\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.rs-check-list li {\n    position: relative;\n\n    margin: 0 0 14px;\n    padding: 0 0 14px 37px;\n\n    color: var(--rs-muted);\n\n    border-bottom: 1px solid var(--rs-border);\n\n    font-size: 14px;\n    line-height: 1.6;\n}\n\n.rs-check-list li:last-child {\n    margin-bottom: 0;\n    padding-bottom: 0;\n\n    border-bottom: 0;\n}\n\n.rs-check-list li::before {\n    content: \"\u2713\";\n\n    position: absolute;\n    left: 0;\n    top: 0;\n\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 25px;\n    height: 25px;\n\n    background: var(--rs-green-soft);\n    color: var(--rs-green);\n\n    border-radius: 50%;\n\n    font-size: 11px;\n    font-weight: 800;\n}\n\n\n\/* =========================================================\n   CONTACT\n   ========================================================= *\/\n\n.rs-contact {\n    display: grid;\n    grid-template-columns: 1.15fr .85fr;\n    gap: 21px;\n}\n\n.rs-contact-main,\n.rs-contact-details {\n    padding: 35px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rs-border);\n    border-radius: 20px;\n\n    box-shadow: 0 14px 38px rgba(20, 107, 97, .09);\n}\n\n.rs-contact-main h2 {\n    margin: 0 0 13px;\n\n    color: var(--rs-text);\n\n    font-size: 31px;\n    font-weight: 800;\n    line-height: 1.17;\n}\n\n.rs-contact-main p {\n    margin: 0 0 22px;\n\n    color: var(--rs-muted);\n\n    font-size: 15px;\n    line-height: 1.7;\n}\n\n.rs-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    min-height: 51px;\n    padding: 13px 22px;\n\n    background: var(--rs-green);\n    color: #ffffff !important;\n\n    border: 1px solid var(--rs-green);\n    border-radius: 10px;\n\n    box-shadow: 0 9px 23px rgba(20, 107, 97, .18);\n\n    font-size: 14px;\n    font-weight: 800;\n    line-height: 1;\n    text-decoration: none !important;\n\n    transition:\n        transform .2s ease,\n        background-color .2s ease,\n        box-shadow .2s ease;\n}\n\n.rs-button:hover {\n    background: var(--rs-green-dark);\n\n    transform: translateY(-2px);\n\n    box-shadow: 0 13px 28px rgba(20, 107, 97, .23);\n}\n\n.rs-contact-details h3 {\n    margin: 0 0 20px;\n\n    color: var(--rs-green-dark);\n\n    font-size: 20px;\n    font-weight: 800;\n}\n\n.rs-contact-line {\n    padding: 0 0 15px;\n    margin: 0 0 15px;\n\n    border-bottom: 1px solid var(--rs-border);\n}\n\n.rs-contact-line:last-child {\n    margin-bottom: 0;\n    padding-bottom: 0;\n\n    border-bottom: 0;\n}\n\n.rs-contact-line span {\n    display: block;\n\n    margin-bottom: 4px;\n\n    color: var(--rs-muted);\n\n    font-size: 11px;\n    font-weight: 800;\n    letter-spacing: .06em;\n    text-transform: uppercase;\n}\n\n.rs-contact-line a {\n    color: var(--rs-green-dark) !important;\n\n    font-size: 15px;\n    font-weight: 700;\n    text-decoration: none !important;\n}\n\n.rs-contact-line a:hover {\n    text-decoration: underline !important;\n}\n\n\n\/* =========================================================\n   FAQ\n   ========================================================= *\/\n\n.rs-faq {\n    margin-top: 29px;\n}\n\n.rs-faq details {\n    overflow: hidden;\n\n    margin-bottom: 13px;\n\n    background: #ffffff;\n\n    border: 1px solid var(--rs-border);\n    border-radius: 15px;\n\n    box-shadow: 0 8px 24px rgba(20, 107, 97, .07);\n}\n\n.rs-faq summary {\n    position: relative;\n\n    padding: 20px 62px 20px 22px;\n\n    color: var(--rs-text);\n\n    font-size: 15px;\n    font-weight: 800;\n\n    cursor: pointer;\n    list-style: none;\n\n    transition: background-color .2s ease;\n}\n\n.rs-faq summary::-webkit-details-marker {\n    display: none;\n}\n\n.rs-faq summary:hover,\n.rs-faq details[open] summary {\n    background: var(--rs-green-soft);\n}\n\n.rs-faq summary::before,\n.rs-faq summary::after {\n    content: \"\";\n\n    position: absolute;\n    right: 25px;\n    top: 50%;\n\n    width: 14px;\n    height: 2px;\n\n    background: var(--rs-green);\n\n    border-radius: 5px;\n\n    transform: translateY(-50%);\n}\n\n.rs-faq summary::after {\n    transform: translateY(-50%) rotate(90deg);\n}\n\n.rs-faq details[open] summary::after {\n    display: none;\n}\n\n.rs-faq-answer {\n    padding: 5px 22px 22px;\n}\n\n.rs-faq-answer p {\n    margin: 0;\n\n    color: var(--rs-muted);\n\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   CTA FINAL\n   ========================================================= *\/\n\n.rs-cta {\n    position: relative;\n    overflow: hidden;\n\n    padding: 44px;\n\n    background: var(--rs-green-dark);\n    color: #ffffff;\n\n    border-radius: 22px;\n\n    box-shadow: 0 18px 44px rgba(13, 81, 73, .22);\n}\n\n.rs-cta::after {\n    content: \"\";\n\n    position: absolute;\n    right: -95px;\n    top: -115px;\n\n    width: 290px;\n    height: 290px;\n\n    border: 46px solid rgba(255,255,255,.05);\n    border-radius: 50%;\n}\n\n.rs-cta-content {\n    position: relative;\n    z-index: 2;\n\n    max-width: 750px;\n}\n\n.rs-cta h2 {\n    margin: 0 0 14px;\n\n    color: #ffffff;\n\n    font-size: clamp(30px, 4vw, 43px);\n    font-weight: 800;\n    line-height: 1.12;\n}\n\n.rs-cta p {\n    max-width: 680px;\n    margin: 0 0 24px;\n\n    color: rgba(255,255,255,.82);\n\n    font-size: 16px;\n    line-height: 1.7;\n}\n\n.rs-cta .rs-button {\n    background: #ffffff;\n    color: var(--rs-green-dark) !important;\n    border-color: #ffffff;\n}\n\n\n\/* =========================================================\n   RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 900px) {\n\n    .rs-help-card,\n    .rs-troubleshoot,\n    .rs-contact {\n        grid-template-columns: 1fr;\n    }\n\n    .rs-help-side {\n        border-left: 0;\n        border-top: 1px solid var(--rs-border);\n    }\n}\n\n@media (max-width: 700px) {\n\n    .rs-section {\n        margin-bottom: 52px;\n    }\n\n    .rs-support-grid,\n    .rs-prepare-grid {\n        grid-template-columns: 1fr;\n    }\n\n    .rs-help-main,\n    .rs-help-side,\n    .rs-prepare,\n    .rs-troubleshoot-intro,\n    .rs-troubleshoot-list,\n    .rs-contact-main,\n    .rs-contact-details,\n    .rs-cta {\n        padding: 27px 20px;\n    }\n\n    .rs-button {\n        width: 100%;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     INTRODUCTION\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <div class=\"rs-help-card\">\n\n        <div class=\"rs-help-main\">\n\n            <span class=\"rs-eyebrow\">Aide Recovia<\/span>\n\n            <h2>\n                Trouver rapidement la bonne aide\n            <\/h2>\n\n            <p>\n                Une difficult\u00e9 avec Recovia ? Retrouvez ici les principaux\n                points \u00e0 v\u00e9rifier et les informations utiles pour obtenir\n                une r\u00e9ponse adapt\u00e9e \u00e0 votre situation.\n            <\/p>\n\n            <ul class=\"rs-help-list\">\n\n                <li>Installation de l\u2019application Android<\/li>\n\n                <li>Activation ou utilisation d\u2019une licence<\/li>\n\n                <li>Utilisation des dossiers, preuves et relances<\/li>\n\n                <li>Probl\u00e8me technique ou comportement inattendu<\/li>\n\n            <\/ul>\n\n        <\/div>\n\n\n        <aside class=\"rs-help-side\">\n\n            <span class=\"rs-help-icon\" aria-hidden=\"true\">?<\/span>\n\n            <h3>Un support humain<\/h3>\n\n            <p>\n                Si les informations disponibles ne permettent pas de\n                r\u00e9soudre votre probl\u00e8me, vous pouvez contacter directement\n                l\u2019\u00e9quipe Recovia \/ Micro-Pilote.\n            <\/p>\n\n        <\/aside>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     DE QUOI AVEZ-VOUS BESOIN ?\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <span class=\"rs-eyebrow\">Assistance<\/span>\n\n    <h2 class=\"rs-title\">\n        De quoi avez-vous besoin ?\n    <\/h2>\n\n    <p class=\"rs-intro\">\n        Commencez par identifier la cat\u00e9gorie qui correspond \u00e0 votre\n        demande. Vous trouverez ainsi plus rapidement la bonne information.\n    <\/p>\n\n\n    <div class=\"rs-support-grid\">\n\n\n        <article class=\"rs-support-card\">\n\n            <span class=\"rs-support-icon\" aria-hidden=\"true\">\u2193<\/span>\n\n            <h3>Installation<\/h3>\n\n            <p>\n                Vous avez t\u00e9l\u00e9charg\u00e9 l\u2019APK mais rencontrez une difficult\u00e9\n                pour installer Recovia sur votre appareil Android.\n            <\/p>\n\n            <a\n                class=\"rs-text-link\"\n                href=\"\/recovia\/telecharger\/\"\n            >\n                Consulter l\u2019aide au t\u00e9l\u00e9chargement\n            <\/a>\n\n        <\/article>\n\n\n        <article class=\"rs-support-card\">\n\n            <span class=\"rs-support-icon\" aria-hidden=\"true\">\u2713<\/span>\n\n            <h3>Licence et activation<\/h3>\n\n            <p>\n                Vous avez une question concernant votre licence,\n                son obtention ou son utilisation avec Recovia.\n            <\/p>\n\n            <a\n                class=\"rs-text-link\"\n                href=\"\/recovia\/tarifs-licence\/\"\n            >\n                Consulter les informations licence\n            <\/a>\n\n        <\/article>\n\n\n        <article class=\"rs-support-card\">\n\n            <span class=\"rs-support-icon\" aria-hidden=\"true\">\u2261<\/span>\n\n            <h3>Utilisation de Recovia<\/h3>\n\n            <p>\n                Vous souhaitez comprendre comment organiser vos dossiers,\n                conserver vos preuves ou suivre vos prochaines actions.\n            <\/p>\n\n            <a\n                class=\"rs-text-link\"\n                href=\"\/recovia\/faq\/\"\n            >\n                Consulter la FAQ\n            <\/a>\n\n        <\/article>\n\n\n        <article class=\"rs-support-card\">\n\n            <span class=\"rs-support-icon\" aria-hidden=\"true\">!<\/span>\n\n            <h3>Probl\u00e8me technique<\/h3>\n\n            <p>\n                Recovia affiche un message d\u2019erreur, ne r\u00e9agit pas comme\n                pr\u00e9vu ou vous rencontrez un probl\u00e8me que vous ne parvenez\n                pas \u00e0 r\u00e9soudre.\n            <\/p>\n\n            <a\n                class=\"rs-text-link\"\n                href=\"\/recovia\/contact\/\"\n            >\n                Contacter le support\n            <\/a>\n\n        <\/article>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PREPARER LA DEMANDE\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <div class=\"rs-prepare\">\n\n        <span class=\"rs-eyebrow\">Avant de nous contacter<\/span>\n\n        <h2 class=\"rs-title\">\n            Quelques informations nous aideront \u00e0 vous r\u00e9pondre\n        <\/h2>\n\n        <p class=\"rs-intro\">\n            Plus votre demande est pr\u00e9cise, plus il sera facile\n            d\u2019identifier rapidement l\u2019origine du probl\u00e8me.\n            Lorsque cela est pertinent, pensez \u00e0 nous transmettre\n            les \u00e9l\u00e9ments suivants.\n        <\/p>\n\n\n        <div class=\"rs-prepare-grid\">\n\n            <article class=\"rs-prepare-item\">\n\n                <span class=\"rs-prepare-number\">1<\/span>\n\n                <div>\n                    <h3>Votre appareil<\/h3>\n                    <p>\n                        Mod\u00e8le du smartphone et version Android utilis\u00e9e.\n                    <\/p>\n                <\/div>\n\n            <\/article>\n\n\n            <article class=\"rs-prepare-item\">\n\n                <span class=\"rs-prepare-number\">2<\/span>\n\n                <div>\n                    <h3>Le probl\u00e8me rencontr\u00e9<\/h3>\n                    <p>\n                        D\u00e9crivez ce que vous essayez de faire et\n                        ce qui se produit r\u00e9ellement.\n                    <\/p>\n                <\/div>\n\n            <\/article>\n\n\n            <article class=\"rs-prepare-item\">\n\n                <span class=\"rs-prepare-number\">3<\/span>\n\n                <div>\n                    <h3>Le message affich\u00e9<\/h3>\n                    <p>\n                        Recopiez le message d\u2019erreur ou joignez\n                        une capture d\u2019\u00e9cran si n\u00e9cessaire.\n                    <\/p>\n                <\/div>\n\n            <\/article>\n\n\n            <article class=\"rs-prepare-item\">\n\n                <span class=\"rs-prepare-number\">4<\/span>\n\n                <div>\n                    <h3>Votre licence<\/h3>\n                    <p>\n                        Pour une question de licence, indiquez l\u2019adresse\n                        email utilis\u00e9e lors de son obtention.\n                    <\/p>\n                <\/div>\n\n            <\/article>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     DEPANNAGE RAPIDE\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <div class=\"rs-troubleshoot\">\n\n        <div class=\"rs-troubleshoot-intro\">\n\n            <span class=\"rs-eyebrow\">Premier diagnostic<\/span>\n\n            <h2>\n                Avant de signaler un probl\u00e8me technique\n            <\/h2>\n\n            <p>\n                Certains probl\u00e8mes ponctuels peuvent \u00eatre r\u00e9solus\n                en quelques v\u00e9rifications simples. Ces \u00e9tapes permettent\n                aussi de mieux identifier ce qui se passe avant\n                de contacter le support.\n            <\/p>\n\n        <\/div>\n\n\n        <div class=\"rs-troubleshoot-list\">\n\n            <h3>V\u00e9rifications rapides<\/h3>\n\n            <ul class=\"rs-check-list\">\n\n                <li>\n                    Fermez compl\u00e8tement Recovia puis relancez l\u2019application.\n                <\/li>\n\n                <li>\n                    V\u00e9rifiez que vous utilisez une version r\u00e9cente\n                    de Recovia t\u00e9l\u00e9charg\u00e9e depuis la source officielle.\n                <\/li>\n\n                <li>\n                    V\u00e9rifiez que votre appareil dispose encore\n                    d\u2019un espace de stockage suffisant.\n                <\/li>\n\n                <li>\n                    Si le probl\u00e8me concerne une action pr\u00e9cise,\n                    essayez de reproduire les m\u00eames \u00e9tapes et notez\n                    exactement \u00e0 quel moment il appara\u00eet.\n                <\/li>\n\n                <li>\n                    En cas de message d\u2019erreur, conservez-le ou r\u00e9alisez\n                    une capture d\u2019\u00e9cran avant de fermer l\u2019application.\n                <\/li>\n\n            <\/ul>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CONTACT DIRECT\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <div class=\"rs-contact\">\n\n        <div class=\"rs-contact-main\">\n\n            <span class=\"rs-eyebrow\">Contacter le support<\/span>\n\n            <h2>\n                Vous n\u2019avez pas trouv\u00e9 la r\u00e9ponse ?\n            <\/h2>\n\n            <p>\n                D\u00e9crivez votre demande avec le plus de contexte possible.\n                L\u2019\u00e9quipe Recovia \/ Micro-Pilote pourra ainsi comprendre\n                votre situation et vous apporter une r\u00e9ponse adapt\u00e9e.\n            <\/p>\n\n            <a\n                class=\"rs-button\"\n                href=\"\/recovia\/contact\/\"\n            >\n                Contacter le support Recovia\n            <\/a>\n\n        <\/div>\n\n\n        <aside class=\"rs-contact-details\">\n\n            <h3>Coordonn\u00e9es<\/h3>\n\n\n            <div class=\"rs-contact-line\">\n\n                <span>Email<\/span>\n\n                <a href=\"mailto:contact@micro-pilote.com\">\n                    contact@micro-pilote.com\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"rs-contact-line\">\n\n                <span>T\u00e9l\u00e9phone<\/span>\n\n                <a href=\"tel:+33745260674\">\n                    07 45 26 06 74\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"rs-contact-line\">\n\n                <span>Produit<\/span>\n\n                <a href=\"\/recovia\/\">\n                    Recovia par Micro-Pilote\n                <\/a>\n\n            <\/div>\n\n        <\/aside>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     MINI FAQ SUPPORT\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <span class=\"rs-eyebrow\">Questions fr\u00e9quentes<\/span>\n\n    <h2 class=\"rs-title\">\n        Les r\u00e9ponses aux probl\u00e8mes les plus courants\n    <\/h2>\n\n\n    <div class=\"rs-faq\">\n\n\n        <details>\n\n            <summary>\n                Je n\u2019arrive pas \u00e0 installer l\u2019APK Recovia. Que faire ?\n            <\/summary>\n\n            <div class=\"rs-faq-answer\">\n                <p>\n                    V\u00e9rifiez d\u2019abord que l\u2019APK a \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9 depuis\n                    le site officiel Micro-Pilote. Android peut \u00e9galement\n                    demander une autorisation sp\u00e9cifique pour installer\n                    une application t\u00e9l\u00e9charg\u00e9e directement. La page\n                    T\u00e9l\u00e9charger explique les principales \u00e9tapes.\n                <\/p>\n            <\/div>\n\n        <\/details>\n\n\n        <details>\n\n            <summary>\n                Je n\u2019ai pas re\u00e7u les informations concernant ma licence.\n            <\/summary>\n\n            <div class=\"rs-faq-answer\">\n                <p>\n                    V\u00e9rifiez d\u2019abord votre dossier de courriers ind\u00e9sirables.\n                    Si vous ne retrouvez toujours pas le message, contactez\n                    le support en indiquant l\u2019adresse email utilis\u00e9e lors\n                    de l\u2019obtention de votre licence.\n                <\/p>\n            <\/div>\n\n        <\/details>\n\n\n        <details>\n\n            <summary>\n                Recovia affiche un message d\u2019erreur. Que dois-je envoyer au support ?\n            <\/summary>\n\n            <div class=\"rs-faq-answer\">\n                <p>\n                    Indiquez le texte exact du message, les actions effectu\u00e9es\n                    juste avant son apparition, votre mod\u00e8le de smartphone\n                    et votre version Android. Une capture d\u2019\u00e9cran peut\n                    \u00e9galement \u00eatre utile.\n                <\/p>\n            <\/div>\n\n        <\/details>\n\n\n        <details>\n\n            <summary>\n                Dois-je communiquer ma cl\u00e9 de licence dans le formulaire de contact ?\n            <\/summary>\n\n            <div class=\"rs-faq-answer\">\n                <p>\n                    \u00c9vitez de publier ou transmettre inutilement une cl\u00e9\n                    de licence compl\u00e8te. Pour une demande li\u00e9e \u00e0 votre licence,\n                    commencez par indiquer l\u2019adresse email associ\u00e9e \u00e0 celle-ci.\n                    Le support vous demandera d\u2019autres \u00e9l\u00e9ments uniquement\n                    si cela est n\u00e9cessaire.\n                <\/p>\n            <\/div>\n\n        <\/details>\n\n\n        <details>\n\n            <summary>\n                O\u00f9 puis-je t\u00e9l\u00e9charger la derni\u00e8re version de Recovia ?\n            <\/summary>\n\n            <div class=\"rs-faq-answer\">\n                <p>\n                    Utilisez la page T\u00e9l\u00e9charger du site officiel Recovia.\n                    \u00c9vitez les APK provenant de sites tiers, de forums\n                    ou de sources dont vous ne connaissez pas l\u2019origine.\n                <\/p>\n            <\/div>\n\n        <\/details>\n\n\n        <details>\n\n            <summary>\n                Puis-je poser une question sur l\u2019utilisation de Recovia ?\n            <\/summary>\n\n            <div class=\"rs-faq-answer\">\n                <p>\n                    Oui. Si la FAQ g\u00e9n\u00e9rale ne r\u00e9pond pas \u00e0 votre question,\n                    vous pouvez contacter le support en expliquant\n                    pr\u00e9cis\u00e9ment ce que vous souhaitez r\u00e9aliser dans Recovia.\n                <\/p>\n            <\/div>\n\n        <\/details>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CTA FINAL\n     ====================================================== -->\n\n<section class=\"rs-section\">\n\n    <div class=\"rs-cta\">\n\n        <div class=\"rs-cta-content\">\n\n            <h2>\n                Une difficult\u00e9 avec Recovia ?\n            <\/h2>\n\n            <p>\n                Si vous n\u2019avez pas trouv\u00e9 la solution dans cette page\n                ou dans la FAQ, transmettez-nous votre demande avec\n                les informations utiles. Nous pourrons ainsi vous r\u00e9pondre\n                dans les meilleures conditions.\n            <\/p>\n\n            <a\n                class=\"rs-button\"\n                href=\"\/recovia\/contact\/\"\n            >\n                Envoyer une demande au support\n            <\/a>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aide Recovia Trouver rapidement la bonne aide Une difficult\u00e9 avec Recovia ? Retrouvez ici les principaux points \u00e0 v\u00e9rifier et les informations utiles pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":73,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":2,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":93,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/pages\/18\/revisions\/93"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/media\/73"}],"wp:attachment":[{"href":"https:\/\/micro-pilote.com\/recovia\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}