{"id":26,"date":"2026-08-13T21:06:40","date_gmt":"2026-08-13T21:06:40","guid":{"rendered":"https:\/\/micro-pilote.com\/recovia\/?page_id=26"},"modified":"2026-08-20T13:54:00","modified_gmt":"2026-08-20T13:54:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/micro-pilote.com\/recovia\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"recovia-faq\">\n\n  <style>\n    .recovia-faq {\n      --recovia-green: #146b61;\n      --recovia-green-dark: #0f514a;\n      --recovia-green-soft: #eef7f5;\n      --recovia-border: #d9e8e5;\n      --recovia-text: #18211f;\n      --recovia-muted: #66736f;\n      --recovia-white: #ffffff;\n\n      width: 100%;\n      max-width: 1080px;\n      margin: 0 auto;\n      padding: 10px 0 20px;\n      font-family: inherit;\n    }\n\n    .recovia-faq * {\n      box-sizing: border-box;\n    }\n\n    .recovia-faq-header {\n      margin-bottom: 34px;\n    }\n\n    .recovia-faq-eyebrow {\n      display: inline-block;\n      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       height: 30px;\n        min-width: 30px;\n      }\n\n      .recovia-faq-answer-inner {\n        padding: 0 18px 20px 66px;\n      }\n\n      .recovia-faq-help {\n        flex-direction: column;\n        align-items: flex-start;\n        padding: 24px 20px;\n      }\n\n      .recovia-faq-help-button {\n        width: 100%;\n      }\n    }\n  <\/style>\n\n\n  <div class=\"recovia-faq-header\">\n    <span class=\"recovia-faq-eyebrow\">Questions fr\u00e9quentes<\/span>\n\n    <h2>Tout savoir sur Recovia<\/h2>\n\n    <p>\n      Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes sur le fonctionnement\n      de Recovia, le suivi de vos dossiers, les justificatifs, les rappels et la licence.\n    <\/p>\n  <\/div>\n\n\n  <div class=\"recovia-faq-list\">\n\n\n    <!-- QUESTION 1 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">01<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Qu\u2019est-ce que Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Recovia est une application con\u00e7ue pour vous aider \u00e0 suivre les dossiers\n            qui n\u00e9cessitent de conserver des preuves, de surveiller des \u00e9ch\u00e9ances\n            et d\u2019effectuer des relances.\n          <\/p>\n\n          <p>\n            Elle permet de regrouper dans un m\u00eame dossier les informations utiles :\n            statut, dates importantes, montants, documents, \u00e9changes et prochaines\n            actions \u00e0 effectuer.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 2 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">02<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Quels types de dossiers puis-je suivre avec Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Recovia peut \u00eatre utilis\u00e9e pour de nombreuses d\u00e9marches dans lesquelles\n            plusieurs \u00e9changes, documents ou \u00e9ch\u00e9ances doivent \u00eatre suivis.\n          <\/p>\n\n          <ul>\n            <li>Remboursement attendu apr\u00e8s un achat ou une r\u00e9siliation.<\/li>\n            <li>Litige avec un vendeur ou un service client.<\/li>\n            <li>SAV, garantie, r\u00e9paration ou retour d\u2019un produit.<\/li>\n            <li>Caution de logement ou d\u00e9p\u00f4t de garantie.<\/li>\n            <li>Assurance ou d\u00e9marche administrative.<\/li>\n            <li>Abonnement ou financement n\u00e9cessitant un suivi.<\/li>\n          <\/ul>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 3 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">03<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Comment Recovia m\u2019aide-t-elle \u00e0 savoir o\u00f9 en est un dossier ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Chaque dossier peut conserver les \u00e9l\u00e9ments essentiels permettant\n            de comprendre rapidement sa situation.\n          <\/p>\n\n          <ul>\n            <li>Son statut actuel.<\/li>\n            <li>Les dates importantes.<\/li>\n            <li>Les montants concern\u00e9s.<\/li>\n            <li>Les actions d\u00e9j\u00e0 r\u00e9alis\u00e9es.<\/li>\n            <li>La prochaine action \u00e0 effectuer.<\/li>\n          <\/ul>\n\n          <p>\n            Vous \u00e9vitez ainsi de devoir reconstituer l\u2019historique du dossier\n            \u00e0 chaque fois que vous souhaitez le consulter.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 4 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">04<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Puis-je conserver mes justificatifs et mes preuves dans Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Oui. L\u2019objectif de Recovia est notamment d\u2019\u00e9viter que les \u00e9l\u00e9ments\n            importants d\u2019un dossier soient dispers\u00e9s dans plusieurs endroits.\n          <\/p>\n\n          <p>\n            Selon les fonctions disponibles dans l\u2019application, vous pouvez associer\n            au dossier les \u00e9l\u00e9ments utiles tels que factures, captures d\u2019\u00e9cran,\n            contrats, courriers, \u00e9changes ou autres justificatifs.\n          <\/p>\n\n          <p>\n            Chaque pi\u00e8ce reste ainsi li\u00e9e au dossier auquel elle se rapporte.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 5 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">05<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Recovia peut-elle me rappeler quand effectuer une relance ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Oui. Recovia est pens\u00e9e pour vous aider \u00e0 ne pas perdre de vue\n            une r\u00e9ponse attendue ou une date importante.\n          <\/p>\n\n          <p>\n            Les \u00e9ch\u00e9ances et rappels permettent d\u2019identifier les dossiers\n            qui n\u00e9cessitent une nouvelle action : relancer un interlocuteur,\n            v\u00e9rifier un remboursement, envoyer un document ou contr\u00f4ler\n            l\u2019avancement d\u2019une d\u00e9marche.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 6 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">06<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Recovia remplace-t-elle un avocat, un assureur ou un conseiller juridique ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Non. Recovia est un outil d\u2019organisation et de suivi.\n          <\/p>\n\n          <p>\n            Elle vous aide \u00e0 structurer vos dossiers, conserver vos informations\n            et suivre les actions \u00e0 effectuer, mais elle ne fournit pas de conseil\n            juridique, financier ou assurantiel personnalis\u00e9.\n          <\/p>\n\n          <p>\n            Lorsque votre situation le n\u00e9cessite, il reste recommand\u00e9 de faire appel\n            au professionnel comp\u00e9tent.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 7 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">07<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Combien co\u00fbte Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Recovia est propos\u00e9e avec une <strong>licence \u00e0 vie \u00e0 39,90 \u20ac<\/strong>.\n          <\/p>\n\n          <p>\n            Il ne s\u2019agit pas d\u2019un abonnement mensuel ou annuel : la licence\n            est acquise une seule fois selon les conditions applicables\n            au moment de l\u2019achat.\n          <\/p>\n\n          <p>\n            Vous pouvez consulter la page\n            <a href=\"\/recovia\/tarifs-licence\/\">\n              Tarifs \/ Licence\n            <\/a>\n            pour obtenir les informations d\u00e9taill\u00e9es.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 8 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">08<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Comment t\u00e9l\u00e9charger Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Recovia peut \u00eatre t\u00e9l\u00e9charg\u00e9e depuis la page d\u00e9di\u00e9e du site.\n          <\/p>\n\n          <p>\n            Pour la version Android, le fichier APK est disponible depuis\n            l\u2019espace de t\u00e9l\u00e9chargement Recovia.\n          <\/p>\n\n          <p>\n            Rendez-vous sur la page\n            <a href=\"\/recovia\/telecharger\/\">\n              T\u00e9l\u00e9charger\n            <\/a>\n            afin d\u2019obtenir la version actuellement propos\u00e9e.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 9 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">09<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Mes informations sont-elles automatiquement envoy\u00e9es \u00e0 Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Recovia doit \u00eatre utilis\u00e9e en tenant compte de la nature des informations\n            que vous choisissez d\u2019y enregistrer.\n          <\/p>\n\n          <p>\n            Les modalit\u00e9s exactes de stockage, d\u2019utilisation et de traitement\n            des donn\u00e9es d\u00e9pendent du fonctionnement de l\u2019application\n            et sont pr\u00e9cis\u00e9es dans la documentation et la politique\n            de confidentialit\u00e9 Recovia.\n          <\/p>\n\n          <p>\n            Pour davantage de d\u00e9tails, consultez notre\n            <a href=\"\/recovia\/politique-de-confidentialite\/\">\n              politique de confidentialit\u00e9\n            <\/a>.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- QUESTION 10 -->\n    <div class=\"recovia-faq-item\">\n\n      <button class=\"recovia-faq-question\"\n              type=\"button\"\n              aria-expanded=\"false\">\n\n        <span class=\"recovia-faq-question-left\">\n\n          <span class=\"recovia-faq-number\">10<\/span>\n\n          <span class=\"recovia-faq-title\">\n            Que faire si j\u2019ai besoin d\u2019aide avec Recovia ?\n          <\/span>\n\n        <\/span>\n\n        <span class=\"recovia-faq-icon\" aria-hidden=\"true\"><\/span>\n\n      <\/button>\n\n      <div class=\"recovia-faq-answer\">\n\n        <div class=\"recovia-faq-answer-inner\">\n\n          <p>\n            Si vous rencontrez une difficult\u00e9 ou si vous avez une question\n            concernant l\u2019utilisation de Recovia, vous pouvez contacter\n            l\u2019\u00e9quipe Micro-Pilote.\n          <\/p>\n\n          <ul>\n            <li>Email : contact@micro-pilote.com<\/li>\n            <li>T\u00e9l\u00e9phone : 07 45 26 06 74<\/li>\n          <\/ul>\n\n          <p>\n            Vous pouvez \u00e9galement utiliser la page\n            <a href=\"\/recovia\/contact\/\">\n              Contact\n            <\/a>\n            ou consulter la page\n            <a href=\"\/recovia\/support\/\">\n              Support\n            <\/a>.\n          <\/p>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n\n  <\/div>\n\n\n  <div class=\"recovia-faq-help\">\n\n    <div class=\"recovia-faq-help-content\">\n\n      <h3>Vous n\u2019avez pas trouv\u00e9 votre r\u00e9ponse ?<\/h3>\n\n      <p>\n        L\u2019\u00e9quipe Recovia reste disponible pour vous aider concernant\n        l\u2019installation, la licence ou l\u2019utilisation de l\u2019application.\n      <\/p>\n\n    <\/div>\n\n    <a class=\"recovia-faq-help-button\"\n       href=\"\/recovia\/contact\/\">\n      Contacter Recovia\n    <\/a>\n\n  <\/div>\n\n\n  <script>\n    (function () {\n\n      var faq = document.querySelector('.recovia-faq');\n\n      if (!faq) {\n        return;\n      }\n\n      var items = faq.querySelectorAll('.recovia-faq-item');\n\n      items.forEach(function (item) {\n\n        var button = item.querySelector('.recovia-faq-question');\n        var answer = item.querySelector('.recovia-faq-answer');\n\n        if (!button || !answer) {\n          return;\n        }\n\n        button.addEventListener('click', 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